Areas Of Satisfaction - I was most satisfied that the work was done quickly and timely.
Clean & Safe - The work they were doing was just hard to keep clean and safe but they were great.
Areas For Improvement - I don't think they fell short. They did exactly what they were supposed to do. I have no complaints.
Areas Of Satisfaction - Once they started, they finished in a timely manner. They communicated with me and stayed on top of everything.
Current Referrals - I do not know anyone right now but I do have people call in sometimes and ask and I will recommend them to Exterior Specialists.
Recognized Excellence - I loved working with Vlad and another man, I believe his name was Olic.
They got right on the job and got it finished on time.
Areas Of Satisfaction - They completed the job on time and worked in the evening to promote a safe area because of people working in the area during the day.
Recognized Excellence - Vlad was exceptional from start to finish.
Areas Of Satisfaction - I was most satisfied with the staff and personnel.
Really great to work with. High quality job.
Areas For Improvement - The absolutely only thing I would say negative is around choosing the color. It's very hard to choose from the tiny online chart. I would highly recommend offering the client an option to see a sample of the color before the job starts.
Areas For Improvement - I was originally concerned because I hadn't used them before, but I was thoroughly satisfied across the board.
Areas Of Satisfaction - I was most satisfied with the communication. They kept me posted before, during, and after the project. They were extremely organized and professional the way they handled everything.
Recognized Excellence - Vlad was top notch.
Additional Comments - I was very, very impressed across the board.
Top notch service! This is a company that takes pride in their craftsmanship! I had ES make repairs on the EIFS siding as well as rebuild the facing on our flagstone porch. Everything was done right - the first time. Everyone is involved in the process, and very "hands on" throughout the project. I won't hesitate to contact them again.
Areas For Improvement - None.
Areas Of Satisfaction - There isn't anything about this company and their employees that I don't like.
Current Referrals - Not at the moment.
Recognized Excellence - Vlad and Vitale get special mention as two individuals that go above and beyond the normal scope of client service to make sure the job is done professionally. They both come out to your home throughout the process to check on the progress and answer any questions you may have. Cheerful, knowledgeable, professional.
Additional Comments - Giovanni accidently stepped through my kitchen ceiling from the attic while trying to correct a leak in the roof as a result of removing the exterior antenna when he was installing flashing around the chimney. Exterior Specialists took steps to have it repaired immediately - Giovanni fixed it the same day. They were apologetic and made an adjustment to my bill so I could get the ceiling painted. There was never any hesitation on their part as to the repair. It's gratifying to find a company that is accountable for their actions.
They did an outstanding job. I would recommend them to anyone.
Areas Of Satisfaction - I was the most satisfied with the communication. They did a good job letting us know about the materials. All facets of their work was outstanding. They did a great job.
I have used exterior on several occasions and have 100% trust un the company
Areas Of Satisfaction - They were courteous and did everything in a timely manner
Areas For Improvement - None
Areas Of Satisfaction - Did the job on time
I have had the pleasure of working with this company on several projects, roof repairs and building of a screened in porch over an existing deck. They are always professional, courteous and complete the work in a timely manner. Several times they have gone above and beyond. They have been the best company I have worked with to get things done on my home.
Areas For Improvement - NONE!!
Areas Of Satisfaction - When my roof has needed repair they have responded quickly and made repairs for a fair and reasonable price.The quality and beauty of the screened in porch they built for me is beyond my expectations. I have received comments from others regarding how much better it is than others they have seen. The job site was always neat and clean and organized.
Lead Source - I discovered them on the internet.
If you use Exterior Specialist, make sure the follow through is completed. On paper, in front of you.
I'd recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Exterior Specialists LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys