This carpet cleaning delivered the best results that we have ever gotten with our carpet and fabric cleanings.
Same as previous reviews
Excellent Carpet Cleaning lives Up to their name!
I have very high standards for the work that is done for me and Excellent Carpet Cleaning met and exceeded them. My carpet is older - more than 10 years old - and had several pet stains. The technician assured me that he could get it out but I didn’t quite believe him. I was pleasantly surprised after my carpet had completely dried that the pet stains were no longer visible and my carpet looked like new. As a matter of fact someone asked if I had gotten new carpets. It has been over six months and my carpets still look good.
I will truly recommend using this company.
The man doing the cleaning worked very very hard. The carpets and sofa were given a very thorough cleaning.
I will never use another company, this is the BEST!!!
The tech sent was the very professional and had responses for all my questions. The finished work was gorgeous!
The service men were quick, quiet, polite, and very professional.
I’ve used Excellent Carpet Cleaning 3 times in 2021, and I will call them again. The person I spoke with to arrange the cleanings was responsive, polite, and clear about understanding what I wanted. He described what the company uses, how the cleaning would work, and the name of the person who would come to my house. Both gentlemen who came to my house were pleasant, polite and thorough. I was and am pleased with the work. I had my living room carpet and stairs cleaned and all my upholstered furniture cleaned the first time. Second time it was the dining room area rug and family room rug and stairs. Third time was to remove a huge red wine stain from my living room carpet.
Excellent customer service on the phone. Came when expeced
The work done far surpassed my expectations and I will certainly use their services again!
Very professional....gave quote over the phone, showed up on time, brought area rugs back earlier than estimated and very reasonable. Carpets look great.
Everyone is extremely pleasant to deal with. The work they do, which included repairing Persian carpets, is superb.
I've now used this company twice for cleaning area rugs. Picked up and returned ahead of schedule. Excellent job. Would definitely recommend.
They did a great job; every time I use them.
I was more than satisfied, I was really impressed. I would trust them with any other project.
The cleaner could not get the dirt out of the crevices against the wall and in the stairs in between the risers. I was not happy with that. They only sent one crew member and the job called for two. Additionally, one of the hoses on the equipment ruptured and caused flooding on my hard wood floors. This resulted in further delays in completing the project in a timely manner.
They don't do the service that I hired them for anymore. Their carpet cleaning was okay.
The Carpet Cleaning Technician was professional and really tried to get our carpet clean.
Excellent Carpet was prompt and did an excellent job! There was a small issue but they came back the next day to take care of it. They were wonderful to work with!
The quality of carpet cleaning I would rate a 5 but the carpet repair I would rate a 1.
They were very professional! They called me, set up the meeting and the coordinator worked out the details. When there was an issue with my address he fixed it quickly. I was very happy how they dealt with it.
They were good.
Outstanding service! They showed up on time and we had excellent results!
I have used other carpet companies but once I found Excellent Carpet Cleaning no other company compares. My light beige carpet still looks new!
I was very satisfied.
They are really excellent carpet cleaners and very courteous.
They are very detailed in what they do and everything came out perfect.
Great service, great results, great job on both carpet and upholstery. I have had both cleaned several times.
They were professional courteous and got the job done.
Excellent work and great w communication
It was a great experience they came in and did the work and it was great. No complaints.
I would use the company again. They did a great job.
Property management company had to change the carpet after promises of cleaning would not require the change.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Excellent Carpet Cleaning as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys