Great customer service , starting from phone response. Tey were prompt. Came when they said they would and examined the carpet sin my presence and made recommendations.
Everyone is extremely pleasant to deal with. The work they do, which included repairing Persian carpets, is superb.
I've now used this company twice for cleaning area rugs. Picked up and returned ahead of schedule. Excellent job. Would definitely recommend.
They did a great job; every time I use them.
I was more than satisfied, I was really impressed. I would trust them with any other project.
The cleaner could not get the dirt out of the crevices against the wall and in the stairs in between the risers. I was not happy with that. They only sent one crew member and the job called for two. Additionally, one of the hoses on the equipment ruptured and caused flooding on my hard wood floors. This resulted in further delays in completing the project in a timely manner.
They don't do the service that I hired them for anymore. Their carpet cleaning was okay.
The Carpet Cleaning Technician was professional and really tried to get our carpet clean.
Excellent Carpet was prompt and did an excellent job! There was a small issue but they came back the next day to take care of it. They were wonderful to work with!
The quality of carpet cleaning I would rate a 5 but the carpet repair I would rate a 1.
They were very professional! They called me, set up the meeting and the coordinator worked out the details. When there was an issue with my address he fixed it quickly. I was very happy how they dealt with it.
They were good.
Outstanding service! They showed up on time and we had excellent results!
I have used other carpet companies but once I found Excellent Carpet Cleaning no other company compares. My light beige carpet still looks new!
I was very satisfied.
They are really excellent carpet cleaners and very courteous.
They are very detailed in what they do and everything came out perfect.
Great service, great results, great job on both carpet and upholstery. I have had both cleaned several times.
They were professional courteous and got the job done.
Excellent work and great w communication
It was a great experience they came in and did the work and it was great. No complaints.
I would use the company again. They did a great job.
Property management company had to change the carpet after promises of cleaning would not require the change.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Excellent Carpet Cleaning as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys