I would not recommend your company (and have, in fact, effectively dissuaded people from using your company for plumbing and sewer repairs) because I was quoted an egregiously overpriced repair for a slightly sagging sewer line that you also told me “needed to be done immediately or the pipes in [my] basement will backup, burst and become a hazardous mess within days.” I was also charged over $800 simply to run a camera from my powder room out to my sewer trap (about 20 feet) and for you to essentially simply plunge a clog in the sewer trap pipe. Well, I had another company come out the very next day who was recommended by a private adjuster I used for a home insurance repair in the past and not only did they do the same diagnostic camera work for free, but they informed me that while my sewer line was sagging a bit, the repair was by no means an emergency and could wait for months so I could have the time to manage by budget to be able to pay for the repair without having to sacrifice things such as paying for my essential medical care for complications due to a permanent disability (a sacrifice that could have ultimately been life threatening). In addition to all that, the other, very highly reviewed and recommended company’s quote for the exact same dig repair to the sewer line, including redoing the concrete and landscape work, was over 40% less than Donnelly’s quote (we’re taking thousand and thousands of dollars less). The Donnelly’s jerk knew full well the medical and financial situation I was in and unconscionably used fear, scare tactics and lies just to try to make a sale. I don’t know how you all live with yourselves. Here we are a year later, I haven’t had the repair done, yet there has been no such disaster as the one that the Donnelly’s repair guy “assured” me would happen “very soon.” I’m forever grateful to the awesome other plumbing company and kind man they sent to help me for their help, honesty, reassurance, and fair pricing quote. Without them I may not be alive today because had I let your company scare me into pulling the trigger that day to start repairs right away, I would not have been able to afford my medical care because all the money I had for the latter would have ended up in your deceitful, manipulative hands. I plan to have the repair done in the next month or two and will happily pay the other company to do it (heck—I’d happily pay any other company than yours).

All my experiences with Donnelley's have been positive, including the last time they came out. What I like most is that the technician took the time to answer all my questions and explain everything in detail.

Very nice personality.

Since having air conditioning installed I’ve been canceled on 4times for a routine check.

I have been using Donnelly for the past three years and have the full device contract. So far all work has been satisfactory to outstanding. I had another plumber who does good work, is much cheaper, but a bit undependable. so far, I am impressed with Donnelly’s quick response, quality of work and caring/knowledgeable technicians, especially those noted in question 11.

Unbelievablely overpriced, $700+ for a 15 min quick fix!

Great service. Helpful answering questions and outlying options.

I did not have any work done lately.

Professional, competent and knowledgeable

I switched out my old 75 gallon hot water tank with a tankless water heater. The service provided by Donnelly's Plumbing was outstanding and I'm very happy with the results. I will definitely utilized them in the future for any other plumbing issues I encounter.

proficient, professional and personable

Good workers and a nice job

I usually do this kind of project myself but this time I thought it would be best to get a professional. Best move I could make. Now I can move on to the next project

The last time I had your company scheduled you cancelled not once but twice so I found another company to do the work!

I want to let you know Brain Topper send him to our house every time. He is the best

Will not recommend! They only wanted to replace my airconditioner to the tune of $7.000, my unit only needed a valve that cost me $100.00. Shame on Donnelly!!!

Donnelly Plumbing Heating and Cooling - - - EVERY TIME WE HAVE NEEDED THEM- - - OUTSTANDING PERSONNEL- - AND COMPANY

I was on the service plan. My AC Tune-up was included in the plan. As I did the tune-up they proceeded to try to upsell me on a number of different services and upgrades. I had another reputable company come out for an AC Tune Up and they didn’t mention any of those things. They also tried to sucker me into a sewer line replacement plan that would have ultimately continually cost me more money. This was prior to the AC Tune up. The service plan was a sham to sucker me into spending more money than was necessary. I’ll never use them again.

Highly professional, reliable and honest!

Over eight years, Donnelly techs have provided skilled, professional service for all our HVAC and plumbing needs, on time and at reasonable cost. The workmanship is excellent!

I've utilized the HVAC and plumbing services of Donnelly's for over 15 years. I've always been treated with respect, with fair pricing. Their craftsmen are top notch and every job has been finished and priced as quoted. They always arrive on time.

I didn't have any problems with them. I thought that the price was really high.

They are very responsive, courteous, and professional.

Excellent knowledge & very fast work. Vince knows the right way to get problems solved

While recognizing that we are in a pandemic, I was promptly serviced and then have gone unprepared to this day!

The Technician was knowledgeable and clean

Totally committed to their work.

They were very kind and cleaned up well after the project was completed.

Very quick response, and a very knowledgeable technician.

Promt service, very professional, always let's the customer know what's needed & the cost

The service was great, but it was much more expensive than pretty much any other supplier, so...

This company is super efficient and their employees very friendly. I have had quite a lot of work done by Donnelly"s and I have not been disappointed. Tom who has done all my work has always been on time, explained everything to me and has always done a great job, I know that I can trust this company.

Knowledgeable techs and efficient

Matt Bryman could not have been more pleasant. He was patient with my questions about why the new hook up was different from the old one.(drip tube and expansion tank).

There was an issue about the placement of a new bathroom sink. The company took notice of my remarks. And stepped forward to deal with the matter. We were able to reach a compromise

Heating guy was very good. Plumber quoted out of sight prices and got no approval from me! $190 to replace a flapper valve!?! Surely you gest!

Very nice gentleman

Prompt service from competent and pleasant people.

Always on time, work is done right, attention to Covid, and Matthew is a professional.

hired for heater certification, failed. tech told me recertification was included in price no matter who fixed the issue he found. after doing the simple fix myself company said reinspection was NOT included and I would have to pay full price even though they knew what their technician had told me and that it was on this information that I based my decision to perform the work myself.
additionally, tech was 1.5hrs late to appointment even though I got repeated messages saying he was 30-45min away. when i called to complain their phones were down, it was like a bad joke.

I can no longer recommend Donnelly's

The plumber installed the faucet wrong them said I'd had to buy something else to cover up the error. That's ridiculous.

I would recommend Donnelly Plumbing Heating and Cooling to a friend. I am very satisfied with the work they did.

We had used Donnelly on one previous occasion and found them to be professional and knowledgeable. We remembered Nick Lenzi from that experience and were very happy to see him on this second service call.

Was very happy with the work that was done

Tom was very helpful and always followed up in a timely fashion when we had questions.

Both times we've used Donnelly's Plumbling our needs to clear a clog has been addressed promptly! The technicians were both professional yet friendly and answered all our questions AND provided more insight as to where they thought the clog was so that we were informed.

The gentlemen who installed our heating an ac were the best, intelligent men we have ever had for any work we've had done in our home. Thank you!

Their work is top notch!

Tech was very clear and professional.