I left messages and no callbacks. I sent emails and no responses. I had problems with my counters. I know the virus is causing some problems. I had two stones not cut right. Divine Stoneworks has beautiful stuff and they do great work, but my experience was not good.
They were fast designing the work and they really listened to me. It was a great experience.
Very knowledgeable, creative and easy to work with. Divine has a fabulous assortment in house! Reasonably priced as well.
Dakota was fantastic to work with - very personable, knowledgeable, helpful and responsive!
They do phenomenal stonework!
Divine Stoneworks helped me tremendously with finding the right countertop for our kitchen renovation. We are 100% satisfied with the process and end results.
The whole TEAM at Divine worked seamlessly to make my project a PRIORITY!
Macks the templater for his keen eye and great suggestions, Dakota my salesperson, Jonathan & Gabby in Customer Service xoxo!!
Very professional and know their stuff
Divine Stoneworks has a great selection with dedicated and knowledgeable staff who are a pleasure to work with!!
Divine Stoneworks was awesome to work with.
They are a very professional company.
I highly recommend Divine Stoneworks! Some reasons for doing so - Dakota Lutz is a very knowledgeable and passion design consultant. We trust Dakota, bottom line, to direct us to the right products for me as well as all of my GMT Home Design clients. Jonathan Parreira has been very professional and super easy to work with every step of the way as the Customer Success Mgr. The rest of the team has been terrific as well!
I have and will continue to refer Divine Stoneworks to my contract and homeowner clients alike.
Dakota Lutz is a very knowledgeable and passion design consultant. We trust Dakota, bottom line, to direct us to the right products for me as well as all of my GMT Home Design clients. Jonathan Parreira has been very professional and super easy to work with every step of the way as the Customer Success Mgr. The rest of the team is terrific too!
I highly recommend anyone interested in purchasing countertops to give Divine Stoneworks a try. You will not be disappointed!
They were very helpful.
Any neutral or less score I submitted is based on Jonathan Parreira’s email dated 10/31/19. The granite we selected and paid for, was somehow lost in the showroom. Losing it was the first problem. Jonathan’s response is the problem. He never apologized. He dismissed it as a course of them doing business. Here’s the bulk of his correspondence: “I have attached 4 layout options here for you. I know you mentioned that you had material here that was tagged. Unfortunately I could not find the tagged material. We have been doing some remodeling in the showroom so a lot of the material has been moved around so the tags sometimes fall out. I have found materials with nice dark veins on them. Please let me know which layout you would like to proceed with so I may separate everything for you.” His customer service fell way, way, way short and it is unacceptable. He missed it completely. No apology, a pathetic excuse for losing the piece we chose and paid for, his comment that we “mentioned that you had material here that was tagged” (no kidding. We selected and paid for the material), and his assumption that we were to simply select a piece based on 4 layouts he showed us, tells me he knows very, very little about customer service. If that’s the message Divine Stoneworks wants to send its customers (taking no responsibility) who would recommend this company to anyone. We are very disappointed. I should have gone to someone above Jonathan, but was too busy, etc., and just wanted to move on. I would not recommend Divine Stoneworks.
I think their followup of inquiries as the process went along and communication could've been better.
Holly was extremely helpful and very good.
I would like to recognize Adamiere for his exceptional service.
Great work, great people
They are great.
They were fabulous all the way around.
The salesperson/designer was awesome.
I have recommended Divine Stoneworks to several friends.
I would like to recognize Michael Richwein, the two installation men and Jonathan Parreira for their exceptional service. The two installation men really knew what they were doing and did a nice job. Jonathan was the Customer Success Manager. He was very prompt getting someone out to the house and scheduling the work. He handled any issues that arose.
Divine Stoneworks was very helpful in the showroom. The installers were very professional. The installers did quality workmanship too.
The sales, project manager, and installation all exceeded my expectations.
Dakota was very knowledgeable and helped educate us about the materials and our options. Jonathon communicated with us well and helped with the scheduling. He also resolved the questions we had.
We are very happy with the granite that we picked. We really enjoy it.
I found Divine Stoneworks' expertise and their ability to install our stone to be great. They are a fantastic company and I would highly recommend them.
They exceeded my expectations because we did a waterfall on our island and it's unbelievable. They also included a backsplash with the stone and they blended it in well.
The whole project went without a flaw!
My wife and I were very satisfied! The installation went very smooth! I would highly recommend Divine Stoneworks for your kitchen countertops!
The fit to our walls was perfect. They aren't exactly plumb in all places. Plus, our stone had heavy variation, so lots of opportunity for cracking. The did a superb job.
Will definitely be using Divine again!
Everyone I spoke with and worked with were extremely professional and courteous.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Divine Stoneworks as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys