The technician explained everything thoroughly.
I wasn't here, but my wife said he was super nice and did a super good job. It was exactly what they told me it would cost. I was well satisfied. I would definitely recommend them or call them again if I needed something cleaned.
i was a little disappointed in how clean a steam clean is. I do just as well with my Bissell. I expected much more. Some of it was good and the guy who did it was great.
I recommend them to a friend who used their services and was also very pleased.
Did a great job
hot water was left on my tile floor and the wood trim swelled and was damaged. I have to still pay someone to repair it.
I had my carpet cleaned last year and this year. Both times the technician was very through cleaning the carpet and caring for the furniture (putting hard foam under the wood furniture). I also had the air ducts cleaned and they cleaned the panels that cover the vents and air return. I am very please with their service.
3/3/2021 dalworth clean has done a terrible job of clean my carpet, it looks like nothing been done just wet the carpet. prior to this, Dalworth Clean always done good job that why I keep using Dalworth,
Dalworth strive and succeed to do an excellent job to customer's satisfaction!
Had to come back several times to remove stains that were not on the carpet before cleaning. Got one message from phone staff and a different message from the person doing the cleaning. There was one big circular stain and several small drips which leads me to suspect that the machine may have had a leak. Phone person insisted that I had dropped a 16 oz bottle of tea, technician said it was old stains that got pulled up from the pad to the carpet.
I wish I had known the worker had not been vaccinated before he was set up inside to do the work. This is a serious time in our lives. I was disappointed with Dalworth. I have used Dalworth for many years and like your work. The worker was good except I did not like that situation I was put in. If it was now, I would have requested that he leave. At that time Covid was declining. It is not now. I appreciated his honesty when I asked if he was vaccinated. I hope he is ok.
The cleaning of the carpets was done well. We were generally very satisfied with the outcome. There were a few things that could have been done better.
Primarily, the technician did not pay close attention to the charges that were made and overcharged us. Services were added at the time of the cleaning that we agreed to were appropriately added to the bill. Other services that were not performed but included int he estimate were not removed from the bill. Pre-vacuuming the carpets was included in the estimate, but not performed or removed from the invoice. Also, upgraded cleaning was chosen and included in the estimate for one room, but no furniture was moved or services for the upgrade performed in that one room. Those charges should have been removed from the estimate. The technician should have been more careful.
We were not in a position to refute those charges in a timely manner. But I would probably not recommend or reuse Dalworth again for that reason.
I have only dealt with them one time, but I was very very pleased.
The technician was friendly, courteous and professional. He did an excellent job and I'm very pleased with the results.
When the guys came to clean my floor they stripped it. They had to come back twice because they did not do it correctly. When they came back, they added protection for the tiles, and they had to come back again because it was stained and smudged. When they came back it was a little better. I did not call them back, but I still think it is not fully stripped. The guys said there were some spots they could not do anything about. I am not happy with Dalworth.
I had initially requested them to clean because of pet stains and odor. When he got here he said there was nothing he could do so they cleaned other rooms that I did not plan to have cleaned.
Dalworth Clean made my home comfortable by making it feel clean and having a safe environment. The Quality of the service was truly exceptional, and they are my number one company for their services.
Upholstery cleaning was expensive and they did a terrible job. I had to have someone do it over.
Richard Hearn and Dalworth are in the scamming business. Richard striped our marble floors bare with acid then left them unfinished, unsealed and dirty with swirl marks from the buffer. Dalworth refused to send anyone to look at the floor and the damage he caused, and the manager refused to speak with us. We had to hire another company to redo the floors at great expense. Dalworth refuses to make it right. Steer clear of Dalworth and Richard Hearn if you don’t want your expensive floors damaged.
Love everything about my experience!!
My experience with Dalworth Clean was very positive. I like detail oriented their technician showed.
Friendly and knowledgeable agent. I worked with him well. He did good and thorough work.
Cleaning was not up to expectations. Left baseboards filthy.
I paid for scotch guard and my carpets are already stained. It was expensive.
Dalworth representative was professional and did a great job.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Dalworth Clean as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys