Sales Knowledge - Everyone we worked with was very knowledgeable and extremely helpful. If we had to single out one person it would probably be Kelly. She was always prompt about answering any questions and making sure anything we needed was taken care of right away.
Areas Of Satisfaction - The completion of the project was done sooner than anticipated which was great!
Additional Comments - Just that we would highly recommend Crown Point Builders. We love our addition and could never have imagined how great it would turn out!
Areas Of Satisfaction - We love our new home and feel blessed to come home to such a beautiful home every day.
We started our project with Crown Point Builders over a year ago and could not be more satisfied. Jennifer, Paul, Lynne and their entire staff excel at design, planning, execution and communication - we had a wonderful experience with all of them and will always return to them with any future project. They did a wonderful job with our home and communicated throughout - our project was executed as promised and we would recommend them to anyone we know. Wonderful company who completed our large project flawlessly - we highly recommend!
Very happy with the work that was done, professionalism, and being able to keep in communication with them. It took a lot longer but that is not necessarily their fault.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Crown Point Builders, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys