Experienced installers that were professional, timely and provided quality workmanship.
They did a great job! I’m very pleased.
Great experience. Cleaned up thoroughly between each phase and at the end of the job.
Because they had to come back 5 times to fix the problem, also everyone was very professional and kind to me.
We had our crawl space in our new home insulated, with the old insulation removed. It is one of those jobs that is easy to put off, but the folks at Comfenergy made it easy and the cost was reasonable. These are professionals and they take customer service seriously, so it was a hassle free experience and I am very pleased with the end result. I'd recommend highly.
Everybody was easy to work with and very informative. They answered all our questions quickly. Everything went smooth.
Great service...Decent price..Did not try to over sale. Follow up after service would be icing on the cake but they did not. Would have given 5 stars..However...I would recommend company to others.
Although the first visit wasn't correct, another team was sent out to correct the situation
They made it easy. Professionals and efficient. Easy communications with main office and sales person.
I had an absolutely terrible experience with this company. We ordered windows from the company in September 2020. Signed the contract and everything towards the beginning of the month. We were told that it could take 6-8 weeks for the windows to be ordered and arrive to be installed. We though, okay fine since timeframe for installation should be in October. Two weeks later the guy came to take the measurements, which pushed back our installation but still thought as long as they are in the by the winter, it will save us money on heating bills. The person they sent to take the measurements was unfortunately pretty rude and seems more bothered by the fact that two of the windows would require custom measurements due to the unusual size and shape. Again, thought whatever as long as we get our windows in before temps get cold. Then October rolls around I send an email checking the status of the order. At that point, I'm told that they need to revise the order since supposedly the factory said they couldn't make two of the windows, keep in mind this was well over a month since the measurements were taken. So at that point, our order I think was actually put in. Again, I thought okay end of November maybe beginning of December is when they should be ready. Those months roll around and with me being the one to constantly reach out to check the status. I have all of this in email traffic too to verify dates. Long story short, we did not receive our windows and have them installed until beginning of JANUARY!!!! 4 months after we signed the contract and paid our deposit. And all I received was maybe an "i'm sorry email". I will never use this company again and based on how we were treated as customers. I always had to be the one reaching out and sometimes I would get a response and sometimes I wouldn't. So I'd have to stay on top of it and if I had not, we would have maybe received our windows sometime in the Spring. Absolutely terrible customer service all around!!!
They did a great job and very professional.
Carl D. was so unbelievably helpful. Helped walk us through our new house and was great at explaining things.
Absolutely varsity top notch and professional all the way around from estimate to install!
Our second floor level used to get hot in the summer months, up to 80 degrees with the AC running. We thought it was a roof fan issue, but Comfenergy recommended sealing all airflows into the attic and reinsulating. Their work entirely solved the problem. Now in the summer months, our upstairs stays at the temperature that we set, and our summer electricity bills are about $100 less than before.
Overall they seemed good. They were the most expensive quote and I was expecting top level service. The sales process was convincing (they fully mapped out the attic and used a heat camera to show me hot spots, etc). The work crew were professional, respectful and on time (only problem is their truck scratched into my driveway and left a small hole).
Where I think they fell short was the lack of follow up. I went with them because of the warranty and the flashy sales process. I was hoping they would come back after the installation and checked again with the heat camera.
Great company. Very professional. They truly care about their clients.
We sold the house not long after the work was completed. It's hard to judge how it worked long term.
They fixed the problem after 2 attempts from other companies. They did great work!
Good crawl space encapsulation company.
The work was not completed to my satisfaction, and the work area was left dirty after the work was done.
My salesperson and installers were very courteous and did a good job.
They were quick and easy to work with. Also very knowledgeable.
After multiple times over several weeks the work in still not done correctly and we had to spend hundreds of dollars to fix their mistakes.
I was not completely happy with the sales and it was a little pushy!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Comfenergy as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys