Our new house was finished in the end of June, 2021. Coleman homes was generally easy to work with and we love our new home.
However, we have had one issue that has yet to be resolved. Our fence gate was installed on the side with the AC unit, making the backyard completely inaccessible without removing fence panels. We understand that this design decision was ours as we selected the side of the house to install this gate, and we have reached out to the warranty team to discuss the issue. While they were unwilling to resolve the issue, they did contact the contractor to try and convince them to discount installing a gate on the other side (we were quoted at $1200).
Lately, I have learned that this is not a one-time issue, as at least two of our neighbors within a 150' radius also have their gate installed on the AC side. One of them has also had to remove their fence panels (like us) to access their back yard. Because it is apparent that this is now a trend, it seems Toll Brothers should bear responsibility in guiding homeowners through the design process in that your gate selection will lead to a loss of functionality and an inaccessible yard, if you do not specifically opt for non-standard options (such as the moving garage side door to the rear or additional paid upgrades). Otherwise, they ought to remediate the issue.
Most importantly, it should be mentioned in the design process, that a lack of functionality in their home design such as an inaccessible backyard, is not covered under warranty.
The entire experience has been great with the exception of proper conveyance of timeline to completion of the build and the failure to project industry demand and disruption in supply chain. It appears that most national builders fail to understand basic supply / demand models due to C-level staff "think tank" mentality, Gant charts that look real pretty on reports, and shareholder happiness rather than the opportunities to meet their customers needs of delivering their product on time or very close to it.
TB has the process down, and takes care of you each and every step of the way! Home quality is superb!
Unscrupulous business practices
They are not user-friendly.
The whole process has been fun, pretty intuitive, sometimes cumbersome (in a good way, though). Quite a few fun decisions to think through, and it's really nice to have the flexibility for so many aspects of the home, from driveway length to outlets and everything in between.
Very professional, communicative through the process so far.
I have had such a wonderful experience in building my first home! I had some apprehension going into this as I am a widow with two teenagers, but I have felt that I have been treated very well by everyone and they have shared in my excitement during this huge undertaking.
I'm about 4 months into the process, and so far Cliff Benion and his team have been amazing. However, working with the Attera Design Center has been frustrating to work with due to the limited options available. The communication has also been lacking to my standards.
My biggest concern is the way you randomly do your pricing. I'm praying you're not creating a bubble for all of us to deal with later.
I have had other homes built for me of the same or higher quality and I find this purchase to completion longer than any of them.
We love our home and Toll builds a really good one. Coleman really built our home before Toll bought Coleman. The workmanship is better than we have had with other builders in the past. Dana at the Design Center was amazing and we look at the parts of the house that she helped us design like our Master Shower and feel so lucky that we got her to be our designer.
The only reason I gave them a four is because we are not far enough into the process to determine whether or not there is a good value.
The building is fantastic. The features lasted very well. Everything was comfortable. I couldn't be happier.
Though we love our home, we were not happy with the “hidden costs” that were not explained by the Coleman salesman.
Coleman Homes provides high quality customer service through out the entire home building process and even with warranty claims. I’m very satisfied with the product and customer service!
Two of our friends also bought homes on our recommendation
I have bought seven homes in my lifetime and I have never been out through the ringer as much as Coleman Homes has put me through the ringer as far as finances are concerned.
Just because your FICA score isn't in the 800's, that doesn't convince Coleman that you are a good prospect for buying a home.
They were great to work with and the whole process went very smooth.
The company took care of any problems I had quickly and efficiently. They were on top of it.
Everyone has been very helpful, even sales people at different locations showing us around, answering questions, taking time out out to help us through the process. The process has been well-planned and thought out, with double-checks and follow-ups to make sure things weren't missed. Overall just a really good experience so far and good quality in all the homes we've seen (models and other friends who are current owners).
I have been so pleased during this process with Coleman Homes, Toll Brother's. I have had several homes built and have never had anyone take pictures AND multiple walk throughs to make sure everything is correct and explain it ALL to you....makes you so excited to see everything happen by pictures and in person!!
Exceptional all the way around.
They have been good to work with from the beginning.
Everyone has been so nice and knows what they are doing. Runs smoothly
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Toll Brothers Idaho as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys