I would give 18 stars.
Customer service is very good. Workmanship quality is ok. Appliances are terrible.
Buying a Coleman Home, other than the sales representative experience, has been a nightmare. There are many things wrong and when we confronted the construction manager, he said that it was up to their standards. They put a window in our master bedroom that was not supposed to be there and did not communicate it and now we have nowhere to put our master furniture because it does not fit in the master bedroom. Nobody is bothering to contact us and they said they may not fix it because we signed the paperwork, however it was not pointed out that they were adding that window when we redesigned our closet. In addition, the exterior paint is sloppy. It took us 45 minutes on our walkthrough to put blue tape over the outside of the house where touchups needed to be made and it's still not fixed. The painter's dog walked through the paint and now there are paw prints all down our driveway.
I would recommend using Kassie with Coleman Homes as the Sales Representative. She went above and beyond!
everybody has been very nice and never got tired of our questions
We already recommended Coleman homes to friends who bought a Woodland home a few streets away a few weeks ago, We have also told many other people about the Toll Brothers Homes, even those in TB other states. We are great fans and thrilled to have had the opportunity to buy into Lilac and to be moving to ID soon. There is another very close couple who recently retired and will be coming to visit soon after we move. Hopefully they too will find a Coleman home in Meridian, Middleton, or Star.
We love our house, but they didn't take their time with certain things. During the walkthrough, we had plenty of things listed that needed to be fixed. Some items they didn't fix until the yearly review, and some they needed to come out multiple times to repair. The quality of work wasn't the best with certain items. When you spend as much as we did on a house, you would like it to be perfect, or at least close to it.
It is a stress-free build process, and the overall experience has been very positive. I really like Coleman Homes. I would recommend them to any future friends and family needing referrals.
The Homes seem very nice if you are actually informed as to what you are getting.
Ke’ Shana was amazing. I am confident that our home will be just what we had in mind. She let us express how we wanted our home and then she presented options we could explore then helped us achieve that goal.
Although it was a very long process, and there are a lot of rules you have to follow to not mess things up financially.; I think think that it is well worth the long wait to see what you've designed and what they built for you.
Nic Thomas does a great job replying to emails and calls to me and my agent. The requests are always responded with 24 hours. Nic relays the status of the build on a regular bases and gets together with the project manager to where the project stands and schedule. Since we are located outside of the area and not convenient to check on the home, he posts photos and video of the progress. I am grateful for Nic and the staff at Coleman Home for making the home buying experience first class for us.
Not worth the money paid.
This was the 9th new home I have purchased during my life and Coleman Homes without a doubt has been the most difficult builder to work with. The sales representative Glenda Bowers was excellent and a pleasure to work with, however the internal Coleman system was the worst I have dealt with so far. I talked with TBI Mortgage manager Andy Hedges about using TBI Mortgage who said he would get some information for me and call me back, and I never heard from him, unacceptable in my opinion. I then went to a outside lender after no response from Mr Hedges.
Coleman Homes made our home buying experience a breeze! They were there every step of the way.
Love my new Coleman Home! I would build a house with them again in a heartbeat.
Most of the time, Marisa and Justin made us feel like we were their only clients.
Coleman homes for the most part built a quality home but we had a lot of problems. I personally would not want my friends through what we went through.
Their customer service stinks.
I feel you should make sure as a customer you check into what you really want because they do not explain everything in detail that you many need to know because they are so busy.
If we could give them zero stars we would. Poor customer service, communication, lying and nasty emails. We had concerns about framing in our 2nd bath, we were told it was being taken care of, drywall was placed to cover it up without fixing the framing issue. We had to drill a hole in the wall and video tape the cover up in order for Coleman homes to fix it. Had to have conformation pictures moving forward to make sure that things were being completed and weren't covered up. We were told by contractors that Coleman homes had told them that "the homeowners were assholes." Travis Jeffers was horrible... poor communication and attitude, comes to the door saying "what's wrong now"
Although we like our home floor plan and love the community we are very disappointed in the quality of the build. The fit and finish work is poor, subcontractor work is poor and very disheartening. Although warranty work is being done there are issues that can't or wont be fixed. i.e. trim work cut wrong and filled in sloppy, door jams are off, wall paint is streaky and laminate floors were damaged by workers and chips were filled in only. There are others issues that are constant reminders. Unfortunately instead of being happy in our home it has caused us to be unhappy and stressed over things that with quality work wouldn't be an issue.
We are disappointed in the quality of workmanship of our home. Many areas appear to be "thrown together" by the subcontractors and the lack of attention to details and followup with the contractors is disappointing. The kitchen cabinets do not match, baseboards are not fluh with the floor, and many other details in the finish work leaves a lot to be desired.
The Coleman Homes' sales team members are very helpful and friendly. Communication is great and the on-line design site makes decisions much easier.
While the neighborhood and fit and finish of our home appeared to be what we wanted, it became clear and more clear today that the process was get them in the home ASAP and deal with items later, or sometimes never.We consistently had concerns pushed to the side, but applaud Nick for his efforts. I believe he is a class act. I felt we had to outline why our concerns were valid. Currently our interior paint and sheetrock look terrible, we have multiple "little things" from multiple contractors that I am tired of even pointing them out for complaining.I have been soo tired of pointing these out, but sumarized when one of the painting contractors stood in my kitchen recently and says "see (to Coleman employee) this is what i told you, I knew we were going to have to come back and do all kind of warranty work and this looks like crap, i dont want people to think this is what the work we provide (inferring this is a drywall issue which it is)"If this conversation occured (which I do not doubt it), why the push to get us into our home when there was knowledge there would HAVE to be extensive work done once we moved in? Sanding the bulk of our main level, repainting sections? This is on top of countless phone calls to asking our backyard retaining wall having water leak (even through August) and we get the run around trying to determine if we can put a yard in, then someone is digging a hole or bringing a skid loader. Now we missed the opportunity to have our yard put in before winter.On one hand I want to applaud some of the efforts as I know home building has moving pieces and ripe for disagreements and issues, but I feel this is a product of a building explosion and sub par work as a result. Of all the home I have owned in the past 20 years, family (visiting over the weekend) made the comment that I spent more on this home than my previous homes, yet it may be the lowest quality.I wanted to defend my home, I do like where we live. Looking at the paint on my walls and my ceilings, I was speechless.