About 1/2 of the Coleman Homes employees we worked with met the standards laid out in Coleman Homes’ website and literature. The other half under delivered, lied, sugar coated time lines and had no concept of customer service.
We do not have a finished product to evaluate, however the process we have been thru with C. H. has been very well thought out and complete. The model homes are very attractive. C.H. does provide the buyer an opportunity to customize and upgrade which my wife and I greatly appreciated.
I would recommend Coleman as opposed to Hubble or CBH, but Coleman has not been perfect, especially being owned by Toll Brothers.
The home itself is beautiful, and the sales and design staff were outstanding. I am very happy in my new home!
Just started so hard to rate.
I have lots of friends and family that have homes that are fairly new in areas, from what I've seen, they, Coleman Homes, have better homes than the other two in the area which is CBH and Hubble.
They are extremely accommodating and easy to work with.
Coleman Homes was very easy to work with and offers a very high-quality product with great customer service throughout the entire process.
Not likely. Too many problems. Hid too many things during construction. They were building a different floor plan then had to correct it. Initially failed an inspection by the City of Meridian, ID.
Everyone we have worked with has gone above and beyond to make sure we are comfortable with where we are at in the process and going forward with the next step.
We were so impressed with Coleman Homes, that our son bought one off of our recommendation.
So far, our experience with Coleman is great, but we are still very early in the process. My overall likelihood to recommend will be dictated upon how well the delivery of the actual home goes, including any necessary warranty work.
Not letting an individual choose anything outside of their design gallery, has ruined the whole process for me. So basically what I am going to have to do is let them put all their garbage in and I will have to take it all out of all three homes. It is very frustrating. They say they have everything for everyone and then when you get in to it, you find out that they don't. They are unwilling to work with you.
I like the preserve as a community, and the Carson as a home; however, in regards to the quality of craftsmanship and effort that went into the home, I am not satisfied. The cabinets are particleboard and of low quality in my opinion. We upgraded our carpets upstairs and we received excuses when the carpets were not installed Properly. The quality that went into building the home for the fixtures makes us leery as to how well the builders did even building the structure from which we cannot see. When it came time to question some of the issues for example in our third bathroom we did not have the same countertops put in as in the other rooms and they still did not install the correct tile. Every time that we had issues, Callman and the people who are helping us had excuses as to why it was been turned out the way it did.
They are very transparent and they have let us know everything that has gone on so far.
Like the quality of the homes
Well done on our new home. The house looks wonderful can't wait until we can move in. Not only did our house get completed early but very early and ahead of schedule. The people at Coleman homes were always friendly, helpful and keep us up to date each step of the way. We still lived in Calif during the building of our home. A special thanks to all.
We did recommend to a friend and did end up purchasing but since then our experience has been terrible with our sales person (Scott Martin) and with TBI mortgage with numerous issues up to running credit three times without permission on two occasions. our file was further lost and numerous other issues.
I've already recommended them
Very poor when it comes to the finishes. Plumbing, paint and flooring a joke.
I have had a solid experience, but the selection process is pretty limited to where it feels less like a custom house, which for what I am paying I would expect. Coleman seems like it is controlled too much by Toll Brothers and is forced to push everybody into what this national corporation wants to maximize their profits even if it negatively effects the consumers building experience.
Coleman Homes doesn't really care about your happiness, just your money. They made promises in writing that they now refuse to keep.
We are very pleased with the service that we received from Coleman Homes.
In general, it's been nice so far. I just feel as though it's slightly shady how it works out. I think you should know the total cost before signing a contract to build.
We are still very early along in the home building stage to make a final recommendation to a friend.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Coleman Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys