Coleman Homes

Coleman Homes already has a great reputation and I loved our future home when we saw it in person.

I'm not sure yet.

I will recommend, but the process of having my offer accepted has been very slow.

There have been a lot of problems with the homes in my neighborhood.

Everyone we have worked with has been great! Unfortunately we had a death in the family and we have my father’s memorial scheduled for late June. We were told that it should be no problem to schedule our design appointment in early July. My wife went ahead and booked her flight, hotel and rental car and scheduled babysitting for our son. After she had done this we were told that the higher ups had not approved this and we would have to still come in late June or be charged $300 per week for delaying the build. So the lack of empathy for our situation is quite disappointing. If this situation were resolved then I would be happy to recommend Coleman to others. The process has been clear and easy, the homes are beautiful and high quality and Nic, Clif, and Tiffany have all been amazing and professional.

From what I've experienced so far, Coleman Homes has been extremely helpful. It has been an easy process.

They're very helpful and very courteous. They want the best for you.

Great builder and process. Love it.

Kathy, from Coleman Homes, was accommodating.

I have and continue to tell everyone about Coleman homes. They prove over and over that they respect you and your business from the sales staff, to designers, to builders, and service reps Coleman Homes can not be beat they are the best!

curtious and helpful staff

Coleman did a great job with the house, but not the yard. They put the cheapest grass, and no top soil. They also left rocks. We are not happy with the yard they put in, but the house is great.

The houses are nice, but they are extremely difficult when it comes to warranty work. My sense is that they try to stall as much as possible, hoping to go beyond the warranty period. The communication during the process is abysmal - they put contractors directly in contact with you, and you're left dealing with 10 different people. There's no accountability - everything is the contractor's fault. Sorry, Coleman, I bought the home from you, and I want it fixed. If you choose to build in an economic climate where contractors are hard to come by, then you should have remediation plans when the contractor becomes the problem, rather than just passing the problem onto your customers. The contractors on warranty work and pre-build finish work (such as countertops) appear to have no oversight or review. Be prepared to spend a lot of time looking for mistakes, then prepare to spend more time managing the jobs to fix it yourself. Continued requests for contacts to escalate the issue go ignored. When they finally reply, it's apparently someone who is just paid to listen to you gripe, but can't actually do anything to help the problem. Once they have your money, they no longer care about you.

I wasn't happy with the way their finance company handled everything. There were a lot of things they were trying to throw at me, and they tried to strong arm me at the end. Toward the end it was a bad experience, and I was so far along I couldn't back out. They charged me a fee that shouldn't have been charged, but I had to pay it in order to get the key to my house. The girl in the office was great, but everything else was bad.

Ultimately Coleman built a beautiful home, that so far is very high quality. That being said the process was at times frustrating as Coleman proved many times they were out for Coleman. Zero flexibility on multiple fronts.

They've been extremely helpful and answering all of our questions.

Coleman Homes was easy to work with and did an excellent job at building our home.

They have been great from start to finish!

We would definitely explain what we have experienced.

The quality and attention to detail leaves much to be desired. I want to keep the friends that I have.

From start to finish, they’ve been very professional and kind!!

Everyone has been very friendly and very helpful in answering our questions.

A couple architectural features were changed from the floor plans we signed off on to the building plans that we did not get to review. The plan we approved at contract showed a bench at the window of one of the bedrooms and no reach in closets (there was a walk-in off the bathroom). Between contract and construction, the drafters changed the plans to show no bench seat and added in a whole closet on one of the walls that we were not anticipating. The only response we have been given is they understand our contract floor plan caused some confusion, but it should have matched the official drawings (which we do not get a copy of). this is also interesting because there are a couple other homes in our neighborhood with the same floorplan and elevation that have the features we thought we were going to get. Pretty upsetting for a switch *mistake of this magnitude to be made without clarifying with the buyer first.

Coleman Homes is very friendly and eager to help.

We’ll see how the rest of the process goes.