We felt like there was a lot of bait and switch. Things were shown us in a newly completed model home that were not available to us. Also there was some confusion as to which kitchen layout we were to get. We thought we were getting the kitchen in the model home right up to the end of our build, then found out that there was another layout that we were unaware of. We were also charged an extra $7000.00 to straighten out the tile. I have phots I am willing to share if anyone is interested.
Love the location of our development; however, there was no bathtub in the master and we had to submit a custom option. Also, the pantry could be updated to have an appliance shelf with outlets. Additionally, in many new construction houses we looked at the whole-house wifi/smart home panel was an included feature. I would be sure to advise anyone who might be interested in a Coleman Home that it will take a long time to completion, so be prepared to wait.
Coleman and the team at Oaks North have been absolutely amazing to work with. They prepared us for everything that as going to happen and answered all of the questions that we had very quickly. Greg, Carlyn and Trina have been a huge help in finding our forever home.
If I did not have issues with your prequalifying process it would have been 5 starts.
We are still in the beginning stages of our build. However everyone involved has been professional, timely and helpful.
Great experience thus far.
So far I can recommend Coleman Homes. We have not had any issues yet. Renard Has been excellent at explaining everything on his end.
Yes we would
Since our New Home won’t be ready for a Year we don’t Know yet.
We have had a great experience from beginning to completed home. Everyone was curteous and helpful.
We have lived in Southern California and Denver where Toll Brothers is a very well admired semi-custom home builder. When we moved to Boise, Idaho we were excited to see that Toll Brothers had an affiliate here. We loved the location of Coleman Homes at Cartwright Ranch and decided to buy here. The entire experience was a nightmare. From the design process to the final walk through. Being told that you have to be available at the dates given by the designer for 3 consecutive days at 3-4 hours per day or you will face a fee to reschedule is absurd. We had an issue where Toll Brothers failed to realize with the side load garage and our plan and elevation we lost the windows on the garage side of the house; luckily this was caught with another home ahead of ours but we still had a delay in our building timeline. The sub contractors Coleman Homes has are not of the level of a $800K home. They would work for a $300-400K but when you are approaching a million dollar home you expect much better quality of craftsmanship. The tile subcontractor is the absolute worst; we are so disappointed in the tile and grout quality. We had two times when we caught errors in purchasing the wrong products for our home. Upon completion of our home our inspector found mold under our crawl space. We had brought this up to the attention of the PM when we were builder and he claimed it was fine and would dry. It was obvious it wouldn't. It didn't and created a mess under our home. TB did rectify the issue but it required a lot of work to be done in our master bathroom where the restoration people didn't take complete care and messed up the grout and some the walls and doors. Our inspector also found that the didn't install insulation in two of the attic spaces. This was supposed to be rectified prior to us moving in. We were told it was completed and took the builders word but 2 weeks into living in the house we noticed it was extremely warm in those two rooms so my husband got up in the attic and saw there was still no insulation.
I still have unresolved tile issues. I paid for landscaping, the yard was not leveled, The lawn was NOT mowed when I moved in. It was so tall the water could not saturate to the roots. I had to pay extra to have the lawn mowed multiple times. Then I had to spend money on a recovery product from Zamzovs to get it green. Now I am fighting an infestation of voles. Many places on the interior walls were not painted. Many places on the walls were not finished correctly. There were multiple places on the cabinets missing stain, cabinet & drawer door stops were missing. I was told a landscaper owes me more scrubs & would call to arrange delivery. So far, no call. AND My daughters Coleman home has major unresolved flooring issue.
I would not recommend this home builder to a friend because they cut corners and don't care that when building homes that they let their construction teams block driveways and even allow their construction workers to come to residents doors and abuse them verbally.
The customer service after you buy a home needs a lot of work. It seems they seek to do as little as they have to in order to help.
They have always taken care of any issues we have had.
We've been really happy with the process.
My experience through the initial contract was very good and they worked with my delays in getting things started. So far the building experience has been great too.
Loved The New Design Center, Very Pleasant Process!! Built Us a very Lovely Quality Home. Very Happy With The Quality of the Builder Included Choices..
They have a great selection of models, and many choices of upgrades.
They did not tell us how bad the smell of cows would be in our community. Also, the exterior paint is terrible so we have already had to pay to get it repainted.
My experience was positive. They were helpful in all situations and were eager to answer all my questions.
So far the process has exceeded my expectations. Communication has been great!
We just started building with Coleman Homes, but have heard very good feedback that they are very good. My sister purchased a Coleman Home and she is very satisfied with the quality of the house.
We've already recommended them to 3 or 4 other people.
Excellent staff and Coleman Homes is of the highest quality.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Coleman Homes, A Toll Brothers Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys