Normally we would give a higher rating, but based on Coleman's underestimation of the landscaping costs we are experiencing an increase in our HOA fees from $850 to $1025, and possibly up to $1400 annually. We have only lived here for three months! In addition, we were promised that Lilac Springs would be "their highest end development with extensive landscaping throughout the open space". This far from the case.
I was very pleased with the selling process, Matt was very professional. Tiffany kept me updated because I was out of state, she sent me pictures. I loved the design center. Coleman build a very substantial home and I am very pleased with that but what I am disappointed in is the warranty process.
It has been great to work with Coleman Homes!
We have had the worst experience buying our first “brand new” home ever. We have regretted it from day one, only a handful of employees have treated us with respect. Took 9 1/2 months to build a home we were told would take 4 1/2 mo. They claimed it was weather, but we had a mild winter last year, this was a personal problem with an employee and she took it personally to negative levels that should have been dealt with by her superiors and were not.
We are pretty early in the process to make a recommendation but are generally pretty happy. It feels like Coleman Homes is very well organized and has the technology provide a nice visualization of the build process that is transparent to a homebuyer. However, to date it feels like there have been a series of operational delays that aren't well communicated to the buyer. It feels like a grey area of who owns communication to the buyer from the time the salesperson collects the escrow money to getting the official Hello to Home portal and the intro to the Customer Concierge. The purchase of a home is the single most expensive purchase most people will make. Tightening up the communication channels will increase customer happiness and reduce stress.
Everything is going great!
I would not recommend anyone to purchase a home from Coleman Homes. Inferior quality for the price.
Very friendly to work with
We haven’t broke ground yet. So far, working with Nic and Ryan has been a wonderful experience! I appreciate there dedication to there company and going above and beyond for the customer.
Building a house is very stressful. I am very thankful for the employees for being knowledgable and helpful throughout the process
We started working with Coleman Homes in the summer of 2016. We have had nothing but good experiences throughout the sales and building process, and moving in and repairs. Everything has been very, very, good and we highly recommend them, and have recommended to many of our friends.
If you understand the limitations and that you are paying a little bit more for a great design experience then Coleman is great.
I am generally pleased with the quality and price of my home. I like the sense of community in a Coleman Home subdivision.
I have not had an over the top experience to be satisfied with yet. I am in the middle of some things right now.
They've been excellent from picking the home to seeing that it gets completed.
Like the homes, floor plans but a bit pricey.
I am not in favor of big contractors developing subdivisions with high HOA fees. I would rather live in a home without an HOA.
Coleman Homes does a fabulous job building houses at competitive pricing. We love the floor plan and the finishes. The whole process was seamless.
We are really happy with the process on far.
I will recommend Coleman Homes to a friend
I had an okay experience, but I did not like the warranty team. They were not professional or knowledgable.
We love our home but the process building it was not easy. We ran into many issues and felt like our concerns were just being brushed off or that we were being too difficult, which made it a frustrating experience. We are thankful for having a great salesperson in Matt Lotridge who showed us he cared. We were able to resolve most of our concerns.
Thus far our experience with Coleman Homes has been amazing. The sales office staff are very helpful and knowledgeable. The Design Center team are friendly, patient and very helpful. I did not feel any pressure to upgrade to more expensive items.
The builders, salespeople, and designer center were very conscious of providing high-quality service.
It was as good as anyone could ever expect from start to finish.