We had a fancy place that was damaged in a storm and they replaced the boards with inferior boards. Our boards were thicker to make them last longer. That was my only complaint.
They did good work and actually cleaned up after themselves.
They started a job, and never came back. I had to hire another company. They left my house with big machines running in my garage and my bathroom. They tore up my floor and didn't come back and do anything. They left my vanity in my garage for a month. The insurance company hired someone else because they didn't come out. The last thing they said to me is that they were on another big job in Ft. Wayne. When they finally sent someone, the guy that they sent was an estimator who didn't know what was going on. He came to pick up stuff, and they didn't pick up everything. They broke my garage. I had to pay $1200 to fix my garage. When they guy came, he really didn't know. I was getting too many different stories. They don't communicate well. They built a retaining wall in my house and left it there for a month. It was blocking my front door. It was a lot to deal with.
I was most satisfied with the quality of the work and how quickly they got here.
Their professional way that they worked, the quickness of getting on the job and getting everything completed, and getting issues taken care of.
I went online, looking for a restoration company in our area.
I was most satisfied with their remediation process. They did it quickly, effectively, and safely.
I was most satisfied with their customer service. Everything time that they came out they explained everything to me.
They went above and beyond in explaining everything and making it as comfortable for me as possible. I can’t say enough!
Their work was outstanding and they were in touch with me at every step!
Great people, great company!!
I thought they were very timely and considerate. They did a good job.
I was most satisfied with the speed they got there with the water leak and their willingness to use some of their equipment in another area.
I thought they were very nice and considerate. They followed through with what they said they would do.
I appreciate them for taking the extra mile. They are a 10 plus. They over satisfied me.
"10" I was overwhelmed. I prayed about it and God really blessed. me.
My door to get to the attic was gone but they came and cleaned it up and made me another door.
I had to pick up a few nails.
They said they were going to do my closet in my bedroom but in the end, they didn't.
They didn't do my closet, but I am not going to press the issue.
They cleaned up the mold in the attic and the crawl space.
My insurance company, QBE, called them out to my house.
I really appreciate them.
They were very courteous to our situation we were in. They worked quickly to resolve it and get our home back in good shape. We appreciated their service.
We were most satisfied with their quality.
We heard about Blue River Restoration Services through our insurance company.
I would highly recommend the company for the water mitigation portion of the project. They did a fantastic job getting out here, getting the water out, and getting things dried. However, once their subcontractors came in, all hell broke loose.
We didn't use Blue River's restoration services; only their mitigation services for a damaged kitchen wood floor & flooded basement that was caused by a fridge water line breaking.
The project manager responsible for our job, Robert Slaymon, was very detailed oriented & worked hard (& often uphill with our insurance company) to make sure that we received the best services that we needed for the damage.
They are part of our insurance company's preferred vendor program.
It was excellent customer service, great craftsmanship, done in a timely manner, and I'm very happy with it!
I was most satisfied with the quality of the work that they did. They even went above and beyond to do things that weren't in the scope of the job to make sure it was done correctly.
I heard about them through a friend of mine who used their services.
I'm sure they will do very well in the future.
I was very happy with the work they did.
I was most satisfied with the quality for the price.
I saw an ad on a vehicle.
I was happy with them.
Blue River Redtoration Company was absolutely terrific! They were so professional, great at follow up and communication. The subcontractors did an excellent job and we would highly recommend them for any job you need. Our basement flooded and they did the water remediation, gutting and rebuilding all in a week. Great company!
Great communication. Very personable and understanding especially when it was really confusing on our end.
I think Angie’s List or safari iPhone search
Cole, the gentleman I dealt with, was professional, explained everything to me, took time to keep me posted, and always called before he came out.
the rep clearly explained to me why he felt there was no water-related issue. i felt confident in his explanation.
showing up on-time and providing an honest assessment.
I was most satisfied with their professionalism and knowledge.
I heard about them through a referral from another person.
I was most satisfied with their timely manner and making sure it's clean. They did an overall very, very nice job.
I heard about them from our insurance company.
I was satisfied with their execution and how they got it done.
Our insurance referred them to us.
Once they talked to us they were thorough. We just had to initiate it without really knowing what we were talking about.
I was really pleased with them.
I don't feel the company fell short in any area at all.
I was most satisfied in terms of their communication.
I heard about the company through my insurance company.
They are very professional, their schedule was flexible, and they communicated as often as possible.
I was most satisfied in terms of their professionalism and the timely manner with which they completed the project.
I heard about the company through our insurance company.
I was most satisfied the work was done pretty quick.
I found them on a Google search.
They did an awesome job. They went above, and beyond my expectations.
Good work, but very pricey.
I felt like Tony our installer, was very professional. He was on the go all the time and seemed like he was working very hard and trying to do a good job.
This was the best experience I've ever had working with any type of contractors. Highly recommend them, especially Joel!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Blue River Restoration Services, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys