Our mishap could not have happened at a worse time than when the Covid-19 Pandemic hit which caused agreed schedules to be missed. We understood as so many places were closed down and as such it was hard to get materials and laborers to complete the job.
The basement was left in a mess, painting in the house I have a lot of touches up work blinds on windows are too small, indoor carpet they left pain all over it, the mess in the yard they left, left huge gallons of the stuff in my basement, the door to the basement was not large enough to bring the dryer threw, so the delivery people had to leave it, they did an ok job as far as somethings did, heat duck in the kitchen not hooked up, the house was left wide open after the fire for weeks then you put everything from inside of the house in the garage without even asking me to look and see if anything I wanted in it you threw out the thing in the garage after having dumpsters brought to the house and the was stuff in there that had nothing to do with the fire in the house I can say the guys that painted the outside of the house did an excelant job but there not the ones who left the paint all over the porch, so I rate the experance a ( 2 ) and will be selling it
Casey did a fantastic job putting 2 rooms of our home back together. He was knowledgeable about what needed to be done and kept me informed every step of the way. Thank you so much!!
the smoke smell partially left: however,only fresh paint killed the odor...one of the workers pulled out a heavy bookcase from against the wall to plug in the large fan(?) and never pushed the bookcase back!
I am dissatisfied with the mess they made by knocking out the power in my house and not paying the bill for the electrician who had to come out and repair things.
It took them a really long time to bring back my things from being cleaned, and they didn't even clean the interiors. They had to be sent out to another company. I wouldn't recommend them to anybody.
Honestly I am hard to impress, yet I would give these guys 10 stars if that was an option.
I was very impressed with them. It was my first time with an insurance company but I was very pleased with everything.
Blue River Restoration, specifically Tom and Jacob, was amazing to work with! When we did have the issues with the individuals that were subcontracted out Junior, their project manager, made sure everything was completed within the next couple of days. He was very forthcoming and timely with getting the project done!
We had a fancy place that was damaged in a storm and they replaced the boards with inferior boards. Our boards were thicker to make them last longer. That was my only complaint.
They did good work and actually cleaned up after themselves.
They started a job, and never came back. I had to hire another company. They left my house with big machines running in my garage and my bathroom. They tore up my floor and didn't come back and do anything. They left my vanity in my garage for a month. The insurance company hired someone else because they didn't come out. The last thing they said to me is that they were on another big job in Ft. Wayne. When they finally sent someone, the guy that they sent was an estimator who didn't know what was going on. He came to pick up stuff, and they didn't pick up everything. They broke my garage. I had to pay $1200 to fix my garage. When they guy came, he really didn't know. I was getting too many different stories. They don't communicate well. They built a retaining wall in my house and left it there for a month. It was blocking my front door. It was a lot to deal with.
I was most satisfied with the quality of the work and how quickly they got here.
Areas Of Satisfaction - Their professional way that they worked, the quickness of getting on the job and getting everything completed, and getting issues taken care of.
Lead Source - I went online, looking for a restoration company in our area.
Areas Of Satisfaction - I was most satisfied with their remediation process. They did it quickly, effectively, and safely.
Areas Of Satisfaction - I was most satisfied with their customer service. Everything time that they came out they explained everything to me.
They went above and beyond in explaining everything and making it as comfortable for me as possible. I can’t say enough!
Areas Of Satisfaction - Their work was outstanding and they were in touch with me at every step!
Additional Comments - Great people, great company!!
I thought they were very timely and considerate. They did a good job.
Areas Of Satisfaction - I was most satisfied with the speed they got there with the water leak and their willingness to use some of their equipment in another area.
Additional Comments - I thought they were very nice and considerate. They followed through with what they said they would do.
I appreciate them for taking the extra mile. They are a 10 plus. They over satisfied me.
Budget - "10" I was overwhelmed. I prayed about it and God really blessed. me.
Problem Resolution - My door to get to the attic was gone but they came and cleaned it up and made me another door.
Clean & Safe - I had to pick up a few nails.
Value - "10"
Trust - They said they were going to do my closet in my bedroom but in the end, they didn't.
Areas For Improvement - They didn't do my closet, but I am not going to press the issue.
Areas Of Satisfaction - They cleaned up the mold in the attic and the crawl space.
Lead Source - My insurance company, QBE, called them out to my house.
Additional Comments - I really appreciate them.
They were very courteous to our situation we were in. They worked quickly to resolve it and get our home back in good shape. We appreciated their service.
Areas Of Satisfaction - We were most satisfied with their quality.
Lead Source - We heard about Blue River Restoration Services through our insurance company.
I would highly recommend the company for the water mitigation portion of the project. They did a fantastic job getting out here, getting the water out, and getting things dried. However, once their subcontractors came in, all hell broke loose.
Budget - We didn't use Blue River's restoration services; only their mitigation services for a damaged kitchen wood floor & flooded basement that was caused by a fridge water line breaking.
Areas Of Satisfaction - The project manager responsible for our job, Robert Slaymon, was very detailed oriented & worked hard (& often uphill with our insurance company) to make sure that we received the best services that we needed for the damage.
Lead Source - They are part of our insurance company's preferred vendor program.
It was excellent customer service, great craftsmanship, done in a timely manner, and I'm very happy with it!
Areas Of Satisfaction - I was most satisfied with the quality of the work that they did. They even went above and beyond to do things that weren't in the scope of the job to make sure it was done correctly.
Lead Source - I heard about them through a friend of mine who used their services.
Additional Comments - I'm sure they will do very well in the future.
Areas For Improvement - I was very happy with the work they did.
Areas Of Satisfaction - I was most satisfied with the quality for the price.
Lead Source - I saw an ad on a vehicle.
Additional Comments - I was happy with them.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Blue River Restoration Services, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys