They were on time and provided quality service.

They are reliable and professional.

They were always prompt and on time.

I have never had a problem. I would recommend them to anybody!

From the customer service people in the office to the plumbers - we have always been treated fairly and honestly. The plumbers access the situation and provide cost effective solutions.

Very nice young men. Got here on time and did their job. They also explained what needed to be
done and asked permission before they began

although they took care of the problem, the fix was a busted water line in back yard, the cost was over $1,000 which is way over priced.

All employees of the company are very professional, prompt and courteous. They take time to explain issues and the best way to tackle the job.

Due to what your plumber told our insurance company about our water leak in our attic they would not pay because they said it was our fault.

They are very punctual and easy to work with.

Benjamin Franklin Plumbing S. Houston showed up time, and called to let me know when they were on the way. They did good work, for a fair price. I have no complaints. The work staff was friendly, knowledgeable, and left the site clean.

I am just not satisfied with their service.

Friendly service...

The first guy was very good, fixed the problem, the second guy from my second call fixes the problem but told me that he will not warranty the job because I wouldn’t buy the product he was trying to sell me for $60.00, he had an attitude when I told him I’m not buying the product.

Service is always excellent

I have used Benjamin Franklin for yearly on large plumbing projects and have been always professional and made the install/repair the first time. I would recommend that a customer verify their complete list of services and materials used.

Excellent work in a timely fashion.

I will positively recommend Benjamin Franklin Plumbing every chance I get. When I have a plumbing problem, I only call Benjamin Franklin.

We have used Benjamin Franklin Plumbing at home and at the office for at least 15-20 years. I would not use anyone else.

Great customer service from the office staff and the plumbers as well.

I have trusted BF S Houston (Rosenberg) with all my plumbing needs since 2010. Their response time, even on weekends and holidays, is exceptional; their job follow-through is always extremely thorough. BF’s skilled plumbers explain the job in detail, offer options when appropriate, and are focused on safety. Their pricing is by the job and clearly stated up front in writing...absolutely no surprises.

I have already recommended to friends.

We have always had prompt and courteous service from each technician that has worked in our home.

I found the pricing to be very expense. Almost double the price of a local plumber to install a tankless water heater.

i feel that Benjamin Franklin is price gouging

I didn't appreciate them charging me for having an assistant.

The gentleman was very polite and did a good job. I thought it was excessively expensive.

Benjamin Franklin Plumbing offers an excellent service.

They are on time, do good work, and respond quickly.

The service technician who came to attend to my issue was not honest.

The price is a little high. The service is excellent.

They've always come through when I needed someone. They are very competent.

Punctual and professional

The amount charged at the end of the project was the same amount given during the estimate which made me happy!

They were great. They were very nice, did a great job. They talked to us and explained everything.

Excellent work.

The customer service was great. Two technicians came out but the second person was not professional because he wanted to sell me something that I did not need. It seemed like he wanted to take advantage of me by trying to sell me something. He also used my own towels to put under my washer when he was trying to do the work.

Good for availability but they are expensive.

They were on time and professional.

I find that their prices are a bit too high compared to other bidders.

They are a trustworthy organization.

They arrived on the same day and did the repair work I needed perfectly. All the pricing was upfront from the beginning.

Recognized Excellence

Recognized Excellence - I would like to recognize Matt for his exceptional service. He was very nice!

Areas Of Satisfaction

Areas Of Satisfaction - Being on time was perfect! They were there the minute they said they would be. He identified himself the minute he walked up which made me feel comfortable since I was by myself. He was also good about putting the booties on his shoes and taking care of stuff like that.

They showed up when they said they would, and the representative was very clean. He explained everything he was doing, and the prices are reasonable.

Benjamin Franklin Plumbing S. Houston was punctual. They were customer-focused, and that was a big thing that I was impressed with. They will discuss with you whatever needs to be done so you can understand the job that needs to be performed.

Recognized Excellence

Recognized Excellence - I would like to recognize the dispatch lady for giving great options, and the installer. They were great and the installer explained everything very well.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations. They were on time, did a good job, were clean, he wasn't here that long, and everything went smoothly.

I think the company has good plumbers but they are expensive and over priced. I appreciate the fact they want to pay their plumbers well but I would recommend going with a smaller more personal company.

They were on time and are a good company. I'm thakful I found them because they do a good job.

Types of work

Types of work - They replaced the hot water heater and two toilets.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations because the men that came out and did the work were excellent employees and I appreciate that. I felt safe.

They did the job efficiently.

I have already recommended Benjamin Franklin Plumbing S. Houston to a friend!

Recognized Excellence

Recognized Excellence - I would like to recognize Michael for his exceptional service.