They were on time and provided quality service.
They are reliable and professional.
They were always prompt and on time.
I have never had a problem. I would recommend them to anybody!
From the customer service people in the office to the plumbers - we have always been treated fairly and honestly. The plumbers access the situation and provide cost effective solutions.
Very nice young men. Got here on time and did their job. They also explained what needed to be
done and asked permission before they began
although they took care of the problem, the fix was a busted water line in back yard, the cost was over $1,000 which is way over priced.
All employees of the company are very professional, prompt and courteous. They take time to explain issues and the best way to tackle the job.
Due to what your plumber told our insurance company about our water leak in our attic they would not pay because they said it was our fault.
They are very punctual and easy to work with.
Benjamin Franklin Plumbing S. Houston showed up time, and called to let me know when they were on the way. They did good work, for a fair price. I have no complaints. The work staff was friendly, knowledgeable, and left the site clean.
I am just not satisfied with their service.
The first guy was very good, fixed the problem, the second guy from my second call fixes the problem but told me that he will not warranty the job because I wouldn’t buy the product he was trying to sell me for $60.00, he had an attitude when I told him I’m not buying the product.
Service is always excellent
I have used Benjamin Franklin for yearly on large plumbing projects and have been always professional and made the install/repair the first time. I would recommend that a customer verify their complete list of services and materials used.
Excellent work in a timely fashion.
I will positively recommend Benjamin Franklin Plumbing every chance I get. When I have a plumbing problem, I only call Benjamin Franklin.
We have used Benjamin Franklin Plumbing at home and at the office for at least 15-20 years. I would not use anyone else.
Great customer service from the office staff and the plumbers as well.
I have trusted BF S Houston (Rosenberg) with all my plumbing needs since 2010. Their response time, even on weekends and holidays, is exceptional; their job follow-through is always extremely thorough. BF’s skilled plumbers explain the job in detail, offer options when appropriate, and are focused on safety. Their pricing is by the job and clearly stated up front in writing...absolutely no surprises.
I have already recommended to friends.
We have always had prompt and courteous service from each technician that has worked in our home.
I found the pricing to be very expense. Almost double the price of a local plumber to install a tankless water heater.
i feel that Benjamin Franklin is price gouging
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Benjamin Franklin Plumbing S. Houston as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys