They showed up when they said they would, and the representative was very clean. He explained everything he was doing, and the prices are reasonable.
Benjamin Franklin Plumbing S. Houston was punctual. They were customer-focused, and that was a big thing that I was impressed with. They will discuss with you whatever needs to be done so you can understand the job that needs to be performed.
I would like to recognize the dispatch lady for giving great options, and the installer. They were great and the installer explained everything very well.
They met all of my expectations. They were on time, did a good job, were clean, he wasn't here that long, and everything went smoothly.
I think the company has good plumbers but they are expensive and over priced. I appreciate the fact they want to pay their plumbers well but I would recommend going with a smaller more personal company.
They were on time and are a good company. I'm thakful I found them because they do a good job.
They replaced the hot water heater and two toilets.
They met my expectations because the men that came out and did the work were excellent employees and I appreciate that. I felt safe.
They did the job efficiently.
I have already recommended Benjamin Franklin Plumbing S. Houston to a friend!
I would like to recognize Michael for his exceptional service.
attention to communicatin
Very quick with emergency responses, but there is more of a wait if it's not an emergency
Matt always does a great job.
They are the only people we allow to the house and the office is helpful as well.
Out standing very good
All of your employees are great
Benjamin Franklin Plumbing S. Houston met or exceeded my expectations. They were thorough with the inspection, showing us the issues, and giving multiple solutions for it.
They did a good job.
I would definitely recommend them.
Yes, very clean. They even cleaned my bathroom.
I believe so. I don't know what the competitive rates are.
I would like to recognize the man who did the work for his exceptional service. He was handicap, but you would never know. He did a fabulous job. He only had one hand, but I was surprised he was able to do as well as he did. He did great.
Benjamin Franklin Plumbing S. Houston met or exceeded my expectations in all areas.
The work was done incorrectly and they had to come back and fix their work.
I'd like to recognize Brian for his exceptional service. He was very prompt and knowledgeable and even shared some personal experience about the work he has to do in his own home. He also took pictures of the pipe in the attic to show me that everything was dry and there were no leaks there.
They exceeded my expectations by taking the pictures and sharing them with me to show the area was dry and to make sure we were aware of it from this point. He gave us some tips to progress through hurricane season.
Our service rep was amazing!! He was so knowledgeable and helpful!! Highly recommend!!
They are the best folks to work with at times when you are panicked as to what to do and how to fix it!
I have liked all the service men that have come out.
Brian and Mike have provided exceptional and professional service for all my plumbing needs which range from installing faucets, garbage disposals, unclogging drain lines, and repair broken pipes to hot water heaters and complete system water softeners.
They did a good job.
I would rate them a five out of five if applicable.
I communicated to them the problem, and I sent 5 photos. I have two problems. The lady told me she would send them to the supervisor so they can be prepared to work on my problem, but the man only had the first problem and no one ever talked to him about anything. He was a one arm plumber, which is fine but that's a difficult job for him to complete. He went underneath my house and I basically repaired the problem that I had with a gadget. I am not happy with them.
The technician was professional, informative, and attentive to his work.
I would like to recognize the technician for his exceptional service.
They met my expectations in being professional and informative on what to look out for.
Benjamin Franklin Plumbing S. Houston was very cooperative, thorough, and did good work.