They were great. They were very nice, did a great job. They talked to us and explained everything.
The customer service was great. Two technicians came out but the second person was not professional because he wanted to sell me something that I did not need. It seemed like he wanted to take advantage of me by trying to sell me something. He also used my own towels to put under my washer when he was trying to do the work.
Good for availability but they are expensive.
They were on time and professional.
I find that their prices are a bit too high compared to other bidders.
They are a trustworthy organization.
They arrived on the same day and did the repair work I needed perfectly. All the pricing was upfront from the beginning.
I would like to recognize Matt for his exceptional service. He was very nice!
Being on time was perfect! They were there the minute they said they would be. He identified himself the minute he walked up which made me feel comfortable since I was by myself. He was also good about putting the booties on his shoes and taking care of stuff like that.
They showed up when they said they would, and the representative was very clean. He explained everything he was doing, and the prices are reasonable.
Benjamin Franklin Plumbing S. Houston was punctual. They were customer-focused, and that was a big thing that I was impressed with. They will discuss with you whatever needs to be done so you can understand the job that needs to be performed.
I would like to recognize the dispatch lady for giving great options, and the installer. They were great and the installer explained everything very well.
They met all of my expectations. They were on time, did a good job, were clean, he wasn't here that long, and everything went smoothly.
I think the company has good plumbers but they are expensive and over priced. I appreciate the fact they want to pay their plumbers well but I would recommend going with a smaller more personal company.
They were on time and are a good company. I'm thakful I found them because they do a good job.
They replaced the hot water heater and two toilets.
They met my expectations because the men that came out and did the work were excellent employees and I appreciate that. I felt safe.
They did the job efficiently.
I have already recommended Benjamin Franklin Plumbing S. Houston to a friend!
I would like to recognize Michael for his exceptional service.
attention to communicatin
Very quick with emergency responses, but there is more of a wait if it's not an emergency
Matt always does a great job.
They are the only people we allow to the house and the office is helpful as well.
Out standing very good
All of your employees are great
Benjamin Franklin Plumbing S. Houston met or exceeded my expectations. They were thorough with the inspection, showing us the issues, and giving multiple solutions for it.
They did a good job.
I would definitely recommend them.
Yes, very clean. They even cleaned my bathroom.
I believe so. I don't know what the competitive rates are.
I would like to recognize the man who did the work for his exceptional service. He was handicap, but you would never know. He did a fabulous job. He only had one hand, but I was surprised he was able to do as well as he did. He did great.
Benjamin Franklin Plumbing S. Houston met or exceeded my expectations in all areas.
The work was done incorrectly and they had to come back and fix their work.
I'd like to recognize Brian for his exceptional service. He was very prompt and knowledgeable and even shared some personal experience about the work he has to do in his own home. He also took pictures of the pipe in the attic to show me that everything was dry and there were no leaks there.
They exceeded my expectations by taking the pictures and sharing them with me to show the area was dry and to make sure we were aware of it from this point. He gave us some tips to progress through hurricane season.
All members of the Stearns team worked closely with us throughout the designing and construction phases to insure our complete satisfaction with the finished product.
The staff was courteous and efficient. Everyone at the company, from the salesman to the installers, knows the priduct well. They did a wonderful job on our project.
We had some problems with invoicing. They have been very responsive to our concerns but our first invoice was totally out of whack. The second one still had problems and errors. Having said that, they were very responsive, quick, and friendly in correcting all of that. That's why I say 3 on a recomm... more
They were very friendly and professional, and deliver a good product.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Benjamin Franklin Plumbing S. Houston as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys