Everything that they installed worked as they said it would.
I was very satisfied.
The pumps that they put in were to small to handle the job. Larger ones are needed. This is why I am not satisfied with the job.
I would not recommend anyone to Basement Waterproofing Specialists. I would not even recommend them to my enemies.
I had a problem, but they did come back and resolve it. I think it was the salesman that didn't fully understand the problem. The foreman on the job and the workers took care of it for me and did a great job. I was ultimately satisfied in the end.
They had to keep coming back because they would fix things and it would still not be 100 percent correct. Even now the concrete is cracked up and is leaking. I didn't even call them back. They tried to say it was something else.
I am not allowed to comment.
If I was going to recommend someone to do the work, I would warn them about collateral damage. It took me two weeks after I took the film in to get them developed, but once I get the pictures I am sending them in. I spoke to Mark about the damage to the walls in the garage and hallway. He was supposed to get back to me, and I never heard another word from him. The walls need to be filled in to make the surface even. I was going to paint them myself, but now with the walls being like that I can't paint it myself. I have to hire a painter to do the walls. There are curls on the wall.
We are not satisfied with the job that was done and no response back from the company.
I am very disappointed in general.
I was satisfied with the job.
I felt that it was very high pressure sales tactic.
I had some problems with the service, and I was not happy with the way it was handled.
I was supposed to have in done in two days. They completed the job in one day. There was a lot of problems. I had to call twice. I would not recommend the company.
I had a complaint. They did not take any action. They did not call me. They forgot about me. There was no service after sale.
They did great. The first sales guy they sent out gave us the wrong information and pitched us too high but then they continued to follow up until we agreed to have them send over a more senior person and that person gave us a solution that we needed at a reasonable price. The team came in, they were professional, and got it done on time. They installed a sump pump into our foundation so they also sucked up some water that was already in our foundation and then they ran the pipe for the sump pump under the concrete of our driveway to pump the water out to an area that was easier to drain. I'd give them an A-.
I've had a positive experience so far. They did excellent work and I would recommend them.
It's just a waterproof only. They took it out and put the concrete after they finished the work. I think it's great, A.
The person who booked us work, he explained something to me which did not match with the people who were working over here, over my two properties. Then we had to go back and forth like, why they're doing this, it should be done like this, this is how they're supposed to explain and that was it. We had to take a part for both of the places. And then both of the guys were working at the location, they said they were much more experienced than anybody else so I didn't like that. They did just waterproofing. The company was good. I would say A. They did a good job, it's not that. But they were doing it in their own way of doing it. They didn't do it exactly the way I was explained.
It was nicely done. It's what we expected. It was just waterproofing. I'd give it an A. They were good.
I think they're terrific. I would highly recommend them. It was for a waterproofing job.
My experience was negative and I have hired a lawyer. The work is completed. We are dealing with some very negative things right now. The system doesn't work so that's why I've had to hire a lawyer. It's going to be a long time coming before we come to any resolution. I would never ever, ever recommend them. I'd give them a F.
Everything seemed to be done pretty alright. They did waterproofing. I'd give them a B+. There was an issue, but so far it hasn't made a difference. Punctuality was pretty good.
They messed up my wood downspout. They had to come back a couple of times for that. I didn't have a diagnosis of what was going on because there was a lot of water coming into my house from my neighbor's house. Then all the work cracked up too. So not a good experience. They actually did repair the walls. It wasn't the foundation, it was just the walls. I'm going to give it a B. Customer service wasn't very good either.
Very professional workers. It was for a waterproofing job. I had no complaints. They did excellent work. I would recommend them.
They were just very professional, and they followed up and everything. They were very thorough and they got the job done. It was just both foundation repair and waterproofing. I'd give them an A+. I would definitely recommend them.
They're very good at what they do. They're not the cheapest out there but you can be assured that when the job is done, your basement will never see water again. They're good at what they do. I would give them an A.
They didn't finish the job. We're still getting water in the basement, so they came back and they dug all around it and put something in it that would keep the water from getting in but it's still getting in. I would say D. I would not recommend them to anybody. They didn't do bad work but they didn't do what they were supposed to do. They were very nice. They seemed to know what they were doing. I just want to be done with that company.
They did waterproofing. I'd give them an A+. I'd recommend them definitely.
They did their job. The guys are just nice. They did waterproofing for me. I'd give them an A-.
The job was finished. They did a great job. I had no complaints, I'd highly recommend them.
They were easy to work with, quick in getting back to me if I had any questions or concerns. They did waterproofing. I'd give them an A. In getting the job finished, it was just rough. It needed up taking a couple extra days than I think it needed to.
They were very good. They were very clean and polite. It was done very well. Basement Waterproofing Specialists put in a french drain with a sump pump. A+ for the guys who did my job, on time, excellent.
They were very quick and efficient. They were very polite, and they cleaned up after themselves. It was just all around a great experience. They were putting in a french drain and a sump pump. I'd give them an A+.
It was good. Whatever needed to be done was done. They put a French drain in the basement. I would give them an A. They were very good. The workers were very respectful, they cleaned up, they didn't make a mess. I mean, you couldn't tell that something had been done. I mean it does, but there was nothing to do about that because they actually had to jack hammer across the yard but they cleaned up, worked very hard, and it was good. They were kind of late but they did have to come all the way from Philadelphia. They were good and every time we called them when we had a question, they called us right back. I would definitely recommend them.
It was good. They were all very nice. They did a good job. I had pooling in my lower level. I'd give them an A. Cleanliness and expertise were good; that was perfect. I would recommend them.
It was booth waterproofing and foundation repair. I'd give them an A.
The service was good. It was more toward foundation repair. I'd give them an A+.
They explained things and they got it done and were very polite and they just did the work they said they were going to do and they did it quickly. They did basement waterproofing. I'd give them an A.
Everything except one small detail was positive. I've done business with them twice over the last 8 months. They did a small waterproof—something that we didn't do the first time and they painted my blocked basement. I would give them an A but no plus. When they re-hooked up my washer, they broke the hose for my hot water and I found out when I ran my washing machine. They were right on time and that's what I liked about them the first time. They did damage something I wasn't aware of. I told them I wouldn’t recommend them to anyone.
They do a good job, did what they were told, and they were out on time, and got it done. I didn't have any complaints. It was just waterproofing. I'd give them an A. They did a good job.
They got me on the schedule very, very quickly. It was waterproofing. I'd say they're an A.
So, we had the work done and we wanted some follow-up. Not really work, but answers to our questions and it was kind of hard getting a hold of the guy who did the work. That was difficult. As far as them completing the job and everything coming out correctly, they did good with that. It was more a waterproofing job and some plumbing work. I'd grade them as a B. They said they were going to come during certain times and he was late a few times. He came by maybe two or three times.
I think they were very thorough in terms of their explanation of what I needed done and how they were going to execute the project. They were waterproofing the area of my basement near the walk out sliding glass doors that was on a pad and that wasn't the best grade so water was seeping in. They deserve an A.
They did a terrible job and they didn't do anything with excellence. And they also did mold mitigation which did not work and they put in a dehumidifier that they broke when they came the second time. I’m sure I can sue them so, a F.
They were very good. I needed an additional treatment. It needed to be had with another coat, and they came back and did it with no charge and did it right away. They did the waterproofing, put in a sub-floor and did a sump pump. They deserve an A+.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Basement Waterproofing Specialists as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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