Everything that they installed worked as they said it would.
I was very satisfied.
The pumps that they put in were to small to handle the job. Larger ones are needed. This is why I am not satisfied with the job.
I would not recommend anyone to Basement Waterproofing Specialists. I would not even recommend them to my enemies.
I had a problem, but they did come back and resolve it. I think it was the salesman that didn't fully understand the problem. The foreman on the job and the workers took care of it for me and did a great job. I was ultimately satisfied in the end.
They had to keep coming back because they would fix things and it would still not be 100 percent correct. Even now the concrete is cracked up and is leaking. I didn't even call them back. They tried to say it was something else.
I am not allowed to comment.
If I was going to recommend someone to do the work, I would warn them about collateral damage. It took me two weeks after I took the film in to get them developed, but once I get the pictures I am sending them in. I spoke to Mark about the damage to the walls in the garage and hallway. He was supposed to get back to me, and I never heard another word from him. The walls need to be filled in to make the surface even. I was going to paint them myself, but now with the walls being like that I can't paint it myself. I have to hire a painter to do the walls. There are curls on the wall.
We are not satisfied with the job that was done and no response back from the company.
I am very disappointed in general.
I was satisfied with the job.
I felt that it was very high pressure sales tactic.
I had some problems with the service, and I was not happy with the way it was handled.
I was supposed to have in done in two days. They completed the job in one day. There was a lot of problems. I had to call twice. I would not recommend the company.
I had a complaint. They did not take any action. They did not call me. They forgot about me. There was no service after sale.
They did great. The first sales guy they sent out gave us the wrong information and pitched us too high but then they continued to follow up until we agreed to have them send over a more senior person and that person gave us a solution that we needed at a reasonable price. The team came in, they were professional, and got it done on time. They installed a sump pump into our foundation so they also sucked up some water that was already in our foundation and then they ran the pipe for the sump pump under the concrete of our driveway to pump the water out to an area that was easier to drain. I'd give them an A-.
I've had a positive experience so far. They did excellent work and I would recommend them.
It's just a waterproof only. They took it out and put the concrete after they finished the work. I think it's great, A.
The person who booked us work, he explained something to me which did not match with the people who were working over here, over my two properties. Then we had to go back and forth like, why they're doing this, it should be done like this, this is how they're supposed to explain and that was it. We had to take a part for both of the places. And then both of the guys were working at the location, they said they were much more experienced than anybody else so I didn't like that. They did just waterproofing. The company was good. I would say A. They did a good job, it's not that. But they were doing it in their own way of doing it. They didn't do it exactly the way I was explained.
It was nicely done. It's what we expected. It was just waterproofing. I'd give it an A. They were good.
I think they're terrific. I would highly recommend them. It was for a waterproofing job.
My experience was negative and I have hired a lawyer. The work is completed. We are dealing with some very negative things right now. The system doesn't work so that's why I've had to hire a lawyer. It's going to be a long time coming before we come to any resolution. I would never ever, ever recommend them. I'd give them a F.
Everything seemed to be done pretty alright. They did waterproofing. I'd give them a B+. There was an issue, but so far it hasn't made a difference. Punctuality was pretty good.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Basement Waterproofing Specialists as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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