I found Artistic Design Build's work to be excellent! Tom was agreeable and helped me with the selections process. The workmanship was excellent!
Artistic Design Build was super easy to work with, very professional, on time, and they went above and beyond what was expected of them.
Tom Mammen and the whole team did an excellent job. I highly recommend Artistic Design Build.
Types of work - Bathroom remodel
Clean - The team was very conscientious about cleanliness and cleaned up at the end of every day including vacuuming.
Safe - Plastic was set up to enclose the work area and all equipment was kept safely to the side and out of the way.
Respectful - Absolutely
Communication - I communicated with Tom Mammen throughout the whole project. He was always available to talk and offer suggestions and help.
Quality Of Materials - I am very satisfied with the quality of the materials used.
Quality Of Workmanship - Excellent!!
Problem Resolution - N/A
Professional & Organized - The whole team from day one was professional, prepared and organized.
Schedule - Daily and project expectations were met.
Value - Absolutely
Sales Knowledge - Tom Mammen understands the ins and outs of a bathroom renovation and took the time to explain everything to me. I was ambivalent about my initial choice of floor tile and Tom met us at the tile store to provide his guidance and perspective with selection.
Recognized Excellence - The whole team and a special thank you to Brenda for all her hard detail oriented work.
Areas For Improvement - They exceeded our expectations in all areas.
Areas Of Satisfaction - The work was done in the most professional, efficient and detailed manner.
Design - The design meets our needs and is beautiful!!
Additional Comments - I am already looking forward to an additional bathroom renovation with Tom and his team as our other members of my family.
They have been really great with all aspects of the job: communication, high quality work, attention to detail, great team and great oversight.
Types of work - A very specialized deck. More like an additional room to our house! Includes an arbor, and lots of fine woodworking
Recognized Excellence - Tom, his wife, and all his team have been fantastic
Areas For Improvement - None
Areas Of Satisfaction - A really high quality, professional job-exceeded all expectations!
Additional Comments - I would definitely recommend this company, and hope to use them again for remodeling other parts of our house
Tom and Nancy's dedicated interest in every detail of our home addition and commitment to our complete satisfaction several years ago led me to reach out to Tom to help solve a problem with my backyard drainage. All I expected was a referral to his subcontractor but instead Tom made a point of coming to our home, investigating the problem, and arranging for a team to work under his direct supervision to ensure that the right fix was implemented. And then he followed up for a few weeks after each rainstorm to ensure everything was fine. I will recommend Artistic Design to our friends because Artistic Design is a friend themselves.
Communication - Tom was in constant communication with me on the project, reporting progress and plans.
Professional & Organized - It was a pleasure to have Tom working with us again because of the personal and professional interest he took in getting the project right. He quickly organized his plan of investigation and subsequent attack of the problem, brought in his team, and got it taken care of much faster than if I had tried to manage it myself.
Value - No one ever thinks they got a fantastic deal from a contractor who wasn't a personal friend of the family, but Tom did give us a very fair and reasonable price considering the urgency with which we wanted the project completed.
Recognized Excellence - Tom was a superb project manager and exceeded our expectation for getting our problem solved. What we thought might takes weeks by us coordinating the effort, he had done in days.
Areas Of Satisfaction - The personal interest in helping us with our drainage problem when Tom could have just passed me off to some contractor.
my kitchen remodel was done by this company about four years ago and i am still enjoying cooking in it.
Recognized Excellence - Mr Tom Mammen was exceptionally helpful with his deep knowledge about how insurance claims work and I learned how to be patient from him because apparently the process can be long. He helped me by communicating with the insurance company about terminology I did not understand. He looks out for the very best outcome for his clients. I am lucky and happy to call on him when I need honest assessment of any issues I may have. He is always willing to take time to come and provide an honest review.
Areas For Improvement - I have none.
Areas Of Satisfaction - Quality of work. Professionalism of the workers.
Additional Comments - The company hires workers who understand its core mission to its clients. I witnessed first hand.
Was satisfied with results, sensitive to needs and wants.
Recognized Excellence - Brenda
Areas Of Satisfaction - Personal relationship with sorkers
we added a screen porch to our home. * years ago tom did a studio/shop for us. We think very highly of him and his partner and wife nancyand would work with them again in a heartbeat
Problem Resolution - we had a roof leak and tom's crew came out immediately and solved the problem .. impressed
Schedule - the job took roughly twice as long as predicted but some/much of that was due to the vagaries of the weather. I've also come to mentally always double the time that any contractor tells you the completion date is
Recognized Excellence - tom and nancy
Areas For Improvement - nope they definitely met our expectations
Areas Of Satisfaction - they definitely met our expectations and we love our new space.. wish we had done it years ago
Artistic Design Build did a great job renovating our unfinished basement and adding a bathroom. They went above and beyond our expectations for timeliness and responsiveness for the project. I would highly recommend them for your home renovation needs.
I would recommend Artistic Design Build without hesitation. Given all of the horror stories I heard from colleagues, I had a lot of jealous colleagues. When I say how the experience went, one colleague said I was truly in “contractor heaven”!
Clean - I like the care they took to block off the work area from the rest of the house, minimizing the amount of dust.
Respectful - The workers were very professional and respectful.
Quality Of Materials - I appreciated the choices that Tom helped walk me through
Quality Of Workmanship - Great, professional quality of work!
Schedule - Artistic Design Build proposed an aggressive schedule and beat it!
Recognized Excellence - Both Tom and Nancy. They made the design through implementation experience collaborative and professional.
Areas For Improvement - N/a
Design - I loved the way that Tom and Nancy worked together and with me. The experience valued my ideas and needs with the reality of the space and my budget.
Overall, we are very happy with the work that was completed. The entire process could have been a little easier if there was a greater effort placed on some of the cosmetic details and cleanliness of the work site.
Clean - We found ourselves cleaning up various work spaces after workers left throughout the project. Also, I think more follow-up requests could have been avoided if work was performed with less mess.
Safe - There were a couple of times where dust was not contained as well as we would have liked.
Respectful - There were a few instances where workers borrowed personal materials/supplies.
Quality Of Materials - Paint quality could have been better. As it peeled easily in certain places.
Quality Of Workmanship - There were multiple smaller projects that had to be re-done because it wasn't done correctly the first time.
Schedule - There were delays in the project, some of which were communicated ahead of time while some others were not. We were told multiple times that work would be conducted on certain days to then have no one show up.
Areas Of Satisfaction - A lot of thought and helpful advice was provided throughout the project when adjustments needed to be made.
I was extremely satisfied by the timely work done by the contractor.
Recognized Excellence - I would like to recognize Tom Mann for his exceptional service.
Areas Of Satisfaction - I was most satisfied with the customer service.
Yes, we had Artistic Design Build replace our roof. Tom, the owner, went to our insurance company and presented facts as to why the roof should be replaced. As an average homeowner who only deals with insurance companies once every 10 years, I could not have gotten full roof replacement without Tom's assistance.
Problem Resolution - Tom always follows up on questions and concerns even months after the project is done.
Recognized Excellence - Marvin, the foreman for the job made us feel like everything was being done safely and professionally.
Areas For Improvement - A bigger crew could be sent to finish job in a shorter duration. However, this didn't really bother us since we didn't have to be home while work was being done.
Areas Of Satisfaction - Tom's knowledge of building code was exceptional. I had no idea what needed to be upgraded to code when replacing a roof.
Tom Mammon is focused on high quality customer service and demonstrates a commitment to ensure a quality product.
Areas Of Satisfaction - Responsiveness to my needs.
Current Referrals - Not at this time but will certainly refer them to others as the opportunity presents itself.
They are very trustworthy.
Employees & Subcontractors - We've been very happy with them.
Areas Of Satisfaction - I am most satisfied with the way the handled everything in general. They service and the people that work for them are all very polite, nice and courteous.
Lead Source - I heard about them through my sisters recommendation years ago. They worked for my back in 1998 on my siding and windows, and ever since then I have been very very satisfied.
Additional Comments - I just think the owner, Mr Mamen, is a very very upfront, trustworthy, honest person. We've never had a problem with him.
We are highly impressed with the way Artistic Design Build Inc. designed and executed the expansion of our house. The company was committed to the project, were sincere, and it resulted in an elegant looking extension of our house, giving us convenience, comfort and in addition a great feeling because of their work.
Areas Of Satisfaction - Design, planning, execution and elegance
Lead Source - County
Additional Comments - Nancy and Tom are great and their manager Marvin is very nice.
We had a great experience with Artistic Design Build Inc, we were able to collaborate with Nancy & Tom to get a beautiful design, and we're really happy with the finished product.
Areas For Improvement - Communication on timeline, out of the box/less expensive solutions
Areas Of Satisfaction - the design and the quality of the work
Lead Source - neighbor
The staff at Artistic Design Build were very professional and I couldn’t be happier with the work they did
Areas Of Satisfaction - We were most satisfied with the time frame and how accommodating they were and ability to fulfill all of our custom request.
Lead Source - We drove down the road and saw a sign after firing our old crew.
Very reliable and efficient company. Capable of completing redesign and rebuild of homes and commercial projects. Will definitely recommend to others looking to remodel their home or commercial space. Resonably priced.
Areas Of Satisfaction - Completed and delivered our project on time as promised. Providing great quality work.
Lead Source - Through a friend.
The owner of Artistic Design is extremely nice and very easy and accommodating to work with. Corresponding with the owner went very well and he is very attentive and responsive.
Areas For Improvement - The site was not as well kept and clean as I would like it to have been and some of the final detailing was not just perfect. However, this was very minor.
Areas Of Satisfaction - The construction cost was well below other contractors and the work was performed on time. The crew was very accommodating when I explained things or asked questions and any revisions of work were corrected immediately.
Additional Comments - I have used Artistic Design on a total of 5 projects at our home over a 16 year period. The fifth project, a kitchen addition was just completed prior to Thanksgiving so the team was able to get us in the space, completely finished, up and fully functional. That was a great accomplishment by all and well done.
Areas For Improvement - The quality of the sub-contractor who was the site manager - he did not communicate effectively, and made many unnecessary mistakes that caused delays. He could not seem to remember instructions from the previous day. He also neglected to close off my HVAC intake vents before sanding floors, so that every corner of the entire house was covered in fine dust, which triggered severe asthma and required my family to move out for 2-3 weeks until the job as completed.
Areas Of Satisfaction - Vision, design, understanding client demands; recommendations and suggestions.
Lead Source - Local neighbours
I am very happy and the bathrooms look fantastic.
Areas Of Satisfaction - I was most satisfied with the quality of the workmanship.
Lead Source - I heard about them through word of mouth.
Additional Comments - We will be using them again in the future.
Lead Source - A neighbor recommended them to me
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Artistic Design Build Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys