They were very good. I am very happy.
They did several big things wrong, but they corrected them. It should not have been done wrong the first time since they are a 30 year-old company.
Amstill Roofing was very professional, I had many questions and the owner, Stan, called me on a Friday evening and answered all my questions. The Monday after that the roof was installed and everything was great.
Amstill Roofing Corporation is definitely the best choice to install your new roof. I have done numerous research on how to install a new roof properly and pick from several well known roofing companies with good reviews. I am glad I finally pick Amstill Roofing corporation. They demonstrated professionalism ( started family owned business since 1974). If you ever met with the owner Frank Stilley, you will understand why they are very successful in their business. He is very concerned about the satisfaction of each customer, and he is present at the jobsite to insure great quality work is performed even on a scorching hot and humid day.
8-9-20Exceptional Quality Roofer!I highly recommend Amstill Roofing!I made my final decision to trust Amstill Roofing to replace the roof on our 28 year old, 5300 square foot, ‘steep pitched’ two (2) story home after researching various websites on the internet regarding ‘roof replacement’ (to better understand the ‘nuts and bolts’ of the entire process), and then after interviewing multiple companies in person through each of their ‘presentation processes’.My “completely satisfied” journey with Amstill Roofing began 6-25-20, when Michelle called me after receiving my online inquiry that morning. She was pleasant and answered all of my initial questions about their process of replacing a roof; then, she scheduled an appointment with Lee Perez, one of their project managers, for 7-1-20, at 10:30 am in the morning. The presentation materials were by far the best I received from anyone! [I stress the importance of time here, as every appointment scheduled hereafter for anything and everything was met exactly as scheduled; ON TIME!](This includes follow-up calls to discuss questions I had before we ever signed a contract, and all the way though the delivery of materials to the arrival of the roof installation crew and completion of the job! There were NO hidden surprises or delays!)Lee Perez is a true professional! He is compassionate and caring for both his customers and the completion of the roofing process through to a totally satisfactory ending. Lee went “above and beyond” in meeting all of my expectations! Lee was patient and answered every question I had, even if he needed to research various details further and call me back. I was especially interested in the various ‘underlayment’ options, and Lee always responded promptly! In addition, I met Trent Hair, the Amstill ‘Inside Sales Manager’, by chance, at West End Roofing in Stafford, when I visited their material supplier. By the way, West End Roofing is owned by Beacon, the largest roofing material supplier in North America! (This is NOT a paid endorsement; I am just passionate about spreading the word when I find QUALITY contractors who provide a GREAT job at FAIR PRICES!)Another reason we chose Amstill Roofing is due to the professionalism and dedication to detail that their office staff provided each and every time I talked with them regarding paperwork, scheduling and warranties. Michelle and Kelly were caring and diligent in routing my calls, while Destiney and Christy both were awesome in finalizing details after I signed the contract on 7-22-20.Destiney allowed for possible rain delays by scheduling my roof replacement for 8-5-20; she informed me that the materials would be delivered by 6:30 am that Wednesday morning. Zeke with West End Roofing was here at 6:05 am on 8-5-20, and was very professional in forklifting the various pallets of materials carefully onto my driveway; he even placed the sheets of plywood in my garage to eliminate any possible rain damage. Lee Perez was here at 6:45 am, to verify that all of the correct materials had been delivered properly! Lee even went into the attic to “tie down” the HVAC and water heater exhaust vent pipes to ensure that they wouldn’t move during the roof replacement process. Lee also installed some plastic sheathing in the attic near our primary bedroom to improve ventilation! I have found that NO ONE else even mentioned this during all of my interviews with other roofers!The ‘roof replacement crew’ arrived at 10:55 am that same morning, as promised, with Chino supervising a crew of dedicated workers! The entire crew was respectful, and showed a desire to do their very best! The crew immediately put tarps down around the entire house and garage, along with covering the entire pool area, to limit any debris, and placed plywood over the windows to prevent any breakage! The crew worked tirelessly until 8:30 pm that night, and had re-roofed the garage and back half of the house before they left. Chino and his crew arrived promptly at 6:30 am the next morning, and finished the front half of the house and final cleanup by 8:00 pm the second evening. Jose Lopez, Amstill’s ‘Senior Field Supervisor’ who has been with the company for 30 years, came by a couple of times to monitor the work. I was also impressed that Frank Stilley, the owner and founder of the company 46 years ago, came by both days and spent at least 30 minutes each day talking with me and walking around the entire job site!This ‘care and concern’ exhibited by the owner and his entire staff impressed me immensely!Lee Perez, my project manager, spent almost the entire day here again on the second day to ensure that everything was done correctly, and to help Chino with any minor items that he had questions about. Lee stayed here until the final cleanup was completed, and walked the entire jobsite with me to ensure everything was finished to my satisfaction!Finally, I would suggest adding RIZERidge hip & ridge shingles for aesthetic enhancement, and WeatherLock underlayment for an additional ice & water barrier on certain areas of your roof.(Note: For total transparency, after they had completely cleaned the entire area around our house, garage and pool area after the roof was installed, I found 1 nail and a small piece of old felt in the kitchen sink in the outdoor kitchen the following morning. This minuscule amount of debris is very impressive, to say the least!)
Fast and efficient. Very knowledgeable.
Amstil worked with our Insurance adjuster to assure a proper claim investigation and approval. A previous claim for different damage was denied because Amstil was prevented from being present when the evaluation was done. Amstil knows how to work with the adjusters to get a fair appraisal.
Amstill Roofing did a great job on my roof replacement. Lee Perez was my Roofing Consultant, and he delivered on everything that he promised.
They did a great job!
Amstill stood out as an ethical and honest company from the first time I spoke with them until after the job was completed. They asked me what I wanted, committed to meeting my expectations, and made good on those commitments, some of which went above and beyond what a standard roof install entailed. We had a major hailstorm and our area was almost immediately flooded with roofing contractors that wanted our business. I spoke with several of them before Sam approached me and introduced himself. It was very apparent that he stood out from the rest of the solicitors in the manner he presented himself and the way Amstill does business, so I signed a service agreement with them because it was clear they were the right people to get my job done. Within days, other roofers came by, some of which asked to back out of my signed contract because they would "treat me better." The first thing that came to my mind is that if the company asking me to be unethical and break my deal is that casual about doing so, where else are they going to be unethical? I would be kept up at night every time we had a storm wondering if a corner was cut or something wasn’t done right. I don’t have to worry about that now. Amstill took care of ALL interactions with my insurance company, leaving me to worry about things like what color shingle I wanted while they worked out the details in bringing the insurance company's initial lowball offer up to what it actually takes to replace a roof in the proper manner. Amstill demonstrated a real commitment to safety in their proposal, including the fact that anyone on the roof had to have an OSHA compliant harness and be tied off to prevent falls. Lots of roofs have been replaced lately here, and I’ve watched the crews that did the work - most of them were not tied off. I don’t want to risk someone’s life just to put a roof on my home - it’s just not worth it. Their entire crew, with Jose at the lead, was courteous, committed to doing the job right, took care of protecting my property, and were done with almost 4600 square feet of shingles, including an immaculate job of cleaning up, in one day. They even sent someone out the next day to be sure there wasn't a single nail, piece of roofing scrap, or sign they had ever been there!Amstill is fantastic and should be on your list of options if you’re looking for a great company to replace your roof.
Great experience.I hope I will not have a problem if I do they will take care of it.
I have already recommended them. It was just a very good experience all the way around. There was no pressure with the sales and that made it very easy to go with Amstill Corporation
Robert with Amstill was very friendly and professional and made the process of replacing our roof really easy.
They were very professional and did a great job!
I felt Amstill Corporation did a great job overall, and would feel comfortable recommending them.
Amstill was great from start to finish. Trent was extremely knowledgeable about all the products, timing, paperwork, and walked us through the process. He answered all of our questions and was professional and very punctual!!
The job was well done, quick response and it looks good.
I am satisfied with my roofing experience with Amstill. Quality products and good service.
Sales/project representative, installation crew and office crew are all first class.
Amstill Corporation was excellent in carrying out my service needed.
This was a great company to work with. Friendly staff and great communication skills are a rare treasure found these days. I trusted the honesty and promises made by this company. I know feel secure that the job done was to code and follows all rules set by the insurance requirements and laws.
They were very professional and the work was well done. There were no issues at all and I would highly recommend them.
They did a great job in a timely fashion.
Amstill was very professional and performed a great job.
They did what they said they would do and helped with the insurance company. They were very professional throughout.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Amstill Stilley Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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