Excellent staff, from original estimate, the workers themselves, and the supervisor checking the work and checking with us.
Additional Comments - We have already recommended them to our neighbors.
Allied Outdoor Solutions is excellent. I would use them again.
I will definitely use Allied again and highly recommend them.
Quality Of Workmanship - The crews were excellent craftsmen and left the concrete stone work looking remarkable.
Recognized Excellence - Craig Gaughan, the project consultant and Carlos Flores, the project manager, were highly professional and knowledgeable about the how the repairs would be done.
The work was very good and caring.
The project was kind of slow and it took a long time once it got started.
Completed carvestone project over my front walkway in an efficient manner, and it really looks great.
The work involved removing the old cement and installing a new cement driveway from the alleyway behind my house to the garage. Weather caused a delay during the project but no blame was attached because of the time of year (Feb). During removal of old cement a sprinkler water line was severed. The line was repaired as a matter of routine by the work crew.
If you get a bad Foreman, you will be sorry. Quality of work is good, but be prepared to give guidance to the workers.
Allied Outdoor Solutions did a nice job. The pour was done well.
I called them and they are nice. They could not get to me right away. The owner in Houston sent me a nice letter explaining that it would be a while. The letter read like I would get a really good price. When the man came and gave the data, they were willing to knock down a wall for me. The walkway was done in a way that I wanted. The style and width were great. The time set originally for the project was not met. No one came. They appoligized. I had to call back for a reschedule. They thought that they had already done the work. They came out and I did not know they were coming. I was home though. They did not know how to get to my porch. They did do a nice job covering the sewer area. I did have two sprinkler heads that got broken. I called my sprinkler people to fix it because it was getting hot. The man who came for the bill told me that they could have fixed it. They did pay me for it but wanted me to work with them first. I needed to get sprinklers repaired. The walkway was also put on top of one of my sprinkler heads. I had to get the sprinkler company back out to rerun the system. It was more money to correct. I think they really need to make sure no sprinklers are need their job site.
Great service and product
Things did not go as smoothly as I would have liked.
Sales, project manager, and actual crew performing the work do not communicate. Be prepared to be your own project manager, including scheduling the crew, when working with this company.
My overlay still looks fabulous! I have given away all of my catalogues to friends, old & new!
We had several phases to our project. One was enlargement of a concrete patio, another was the construction of a large patio cover and finally the application of Carvestone on the concrete surface. Overall, the work that was done was fantastic! We love how everything looks now, although there was some struggle with getting the patio to drain correctly. But Allied was responsive and tore up some concrete and redid it to make sure the water flowed away like it was supposed to. The patio cover is gorgeous and does not look like it was added 30+ years after the house was built. It blends seamlessly with the house, and I have the advice of the contractors to thank for that. The Carvestone is truly amazing. The way the workers (artists) apply this product is quite a process and they really know how to advise the homeowner as to colors, etc. It is so natural looking and beautiful!
Highest recommendation possible
They were wonderful.
There were a lot of issues with it, but they fixed them.
Did not take responsibility for rupturing gas line and blamed customer for gas line work done 40 years previously, as not meeting code.
During the sales process, they were very focused on our needs. After the sale (and they got a check), things pretty much fell apart when I needed some "warranty" work performed. Took 2 weeks and numerous follow-up calls to my sales rep. to get someone to help me. The warranty work performed was sub-par. In fact, I've called the Maintenance Head to complain and have the work re-done. Bottom line: sales process: A; after sales support: D. Buyer beware!
the team that did our deck was great. the team that did our pool remodel was terrible.
Nothing was how it was suppose to be. It was not what the salesman promised me, there was some kind of break in what they said they could do versus actually what they could do.
I would recommend them for the work, but warn them of the amount of time to expect the job to be finished.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allied Outdoor Solutions - Dallas as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys