Prompt and knowledgeable service.

I agree, I could sugar coat it, that does not increase your success. So I will be brief, but factual
Original Sales person, very convincing, but not accurate .. not good .. did not properly set expectations of install or issues?
Original Install team, 1/2 appeared competent, but bottom line after 4 plus hours had me sign for something that did nothing.
my feeling .. just paid $11000 for What?
Next Service person, paid price of bad sales representation and poor install team ... remember, these people set the example of what a customer thinks of All American Air a& Electric, Inc. He corrected many of their mistakes, tried the now working A/C only to find (original TRANE person said a leak in the line from outside)problem blew up, fortunate outside. Now major problems are present. First telling me it was going to cost more for running a new line overhead.. Not a good statement for $11000 worth of stuff that does nothing? That is resolved. Puts in overhead line and all seems to work? I am out of town for three weeks and when returned found three problems, cannot open filter door, bare wire on outside of unit, and unit makes a lot of noise? Umm, not happy, thinking I just bought a lemon.

Now comes Carlos, (good representative of your company)Resolved wire issue with simple explanation of purpose, Resolved filter door with simple explanation of procedure, Found and resolved noise issue, air being sucked in from a few open area's to the main indoor unit. All good, all confident, all repaired. Great Job, great customer interaction, feeling much better about my investment.

Now Carols wants to do overall inspection in preparation for Ocala Officials inspection. Alas, their is an issue with insufficient Freon ( not the right name) power/flow. Researches the issue, finds the problems (Install procedure, I think) corrects it, determines another part is suspect, so orders it but current one will work until new part arrives. Again, confident, customer expectations properly set. Great interaction, great confidence that decision with All American was a good one.

You Asked, I shared. Note It is always the end result that matters to the customer, but the up front sets the expectations. I hope this helps you in finding ways to address issues, from my perspective, I only reiterate all of this in an effort for you to see what
I/we as customers perceive.

Always reliable, professional, and fair

have used them for about 12 years and they have always treated me yery well

They were prompt and very professional!

I hire you to do something and you do it!

very professional and friendly

Both of the technicians John and Darren were very professional and courteous.

From ordering new system,to the installation everything is a top notch service

All American was timely and honest in helping with our AC

I am with All American Air & Electric for 15 years. Satisfaction is always my experience. The staff members are friendly,
courteous and professional.

The professionalism

All American Air &Electric was very professional in all of our dealings with them. They answered all of our questions when we were considering having a new HVAC system
Installed in our new home. The installation went well and they have made some follow up visits including an inspection of their work. We also participated in a Marion County Utilities mandatory inspection that found no issues with the AAA&E installation.

I don't usually recommend any professional service to anyone. Where I might have a positive experience, maybe the person(s) I recommend to don't have as good an experience that I had. But, if asked, I will say that I had a good experience with this or that company.

Did a great job and we were very happy with the results.

I had already been using them for the 6 month tuneup of our old HVAC system. I have already recommended All American Air & Electric, Inc to a few friends.You can't go wrong with a Rheem air conditioner!

I have already highly recommended All American to my neighbors and friends since my July 10th job praising all phases of the installation.

Very professional and overall great service.

Well satisfied with work.

We were very pleased with the professionalism and knowledge of the men who installed our unit. They were on time and cleaned the area very well. Thankyou to all who was involved in our installation.

I have American Air & Electric for all my needs...Air conditioning, generator, and even my smoke detectors. I would recommend them to anyone at anytime.

I will definitely recommend All American Air & Electric to everyone I know!

I’m not happy with how loud my unit outside is but I was told by many at your company it’s not loud. I guess I have to get use to it.

They did a great job, were very professional and were very efficient and friendly

Everyone was very professional and helpful.