They were quick, clean, and courteous.
They were on time, courteous, and very caring about my items. They moved them with care.
Very good and polite.
They were reliable and the price was as quoted. They did scratch a wall but other than that they were good.
They were prompt and courteous. They are a little expensive, but I don't mind paying more for them because they deliver great service. I have used them more than once and will use them again.
They damaged two of my great-grandmother's items.
Everything went smooth. The guys that came out worked very hard and they got the job done in the amount of time allotted. They did a good job.
I wish that they would have had a better system for paying them for storage. I would have liked something online. I do not like sending checks through the mail.
Great service! The guys did it very fast, and everybody was very friendly.
They were very efficient and careful and got it done. Best moving experience in my life.
They did it very fast.
I would give my overall experience an A+. There was nothing that stood out about their service.
They were willing to do what we needed to do to get the move done. I would give my overall experience an B+.
They moved our stuff, and it all went fine. They overcharged us $12, and they said they were going to send it back, and they never did. I’d give them a C.
I had one thing that was missing but they brought it back and I thought that was really good. I’d give them a B+ for my overall experience.
I’d probably give them an A- for my overall experience with them.
They did whatever I asked them to. They even went above and beyond. I was pretty happy with them. I’d give them an A for my entire experience with them.
They just moved fast and I told them what I needed done. They got the job done. For them, I’d give them a B+ for the overall experience. I already recommended them to a few people.
They picked up my stuff, stored it, and moved it for me. It was good. I’d probably give them an A for my experience.
It took about six weeks to get our stuff delivered, and when it finally got delivered, half of it was broken. They moved a 2,6 square foot house plus a 1 by 1 storage space. I’d give them a D- for the overall experience across the board. The only thing that is saving them is that we got our stuff.
I like that the guys were positive. It was 9 degrees out and it was very, very hot and they did beyond and above. I felt very bad for the movers in that situation. I’d give them A+ for my overall experience.
I’ve used them once and the experience was OK. It was good. They were OK. I had no complaints about the service. I would recommend them.
They provided great service for a great price. They were on time and everything went well. I’d give them A+ for my overall experience with them. I’ve already recommended them to several people.
I thought that they were very fast and efficient. They knew what they were doing and they moved my stuff with efficiency. I would give my overall experience a grade of A. I would recommend them.
We did have a very positive experience. I just felt like the guys went out of their way to make sure that we were as comfortable as possible. They helped us out and went the extra mile so I appreciated that. I’d give them an A+ for my overall experience. There was only one opportunity that I felt like they probably could have done a little bit better, and it’s nothing against the guys themselves. I guess it would be the company. They didn’t have a GPS in their truck and we moved into the outskirts of the suburbs of Chicago in a very rural area. None of the guys had a smartphone and none of them had a GPS. That was one of the only opportunities that I think would probably have helped them because it took a little longer to get to our house than it was supposed to. But the good news is that he did deduct that time that we were paying for because they got lost. Regardless of the fact that they were short a GPS, they did an overall great job. I don’t think the GPS hindered their job ability.
The driver was awesome. His name was Mike and he was very good. I’d say my overall experience was an A. It was good. They were really good. They were good.
I would give them an A because they did pretty good work. They gave pretty good service.
I would give them a C+ for my overall experience.
They were really good. They were fast. They took care of business. They were professional. They were really cool. You should throw a couple hundreds on their paycheck. They just did a move. I would recommend them to family and friends. I'll give them an A.
I did have them manage my move, but I did not have a positive experience—it was very mixed. The two individuals that delivered my belongings were excellent, but the person that was supervising the loading at my residence was unpleasant, disrespectful, and unprofessional. It got unpleasant, and I asked that he leave my property. Then when I was upset about the situation, the owner of the company refused to pick up the phone to talk to me. They were several hours late arriving at my destination, and when I called to check on it, no one at the office was allowed to give me information. I was concerned that they were holding my 9,000 pounds of furniture and household belongings hostage. They showed up six hours late. The two guys who delivered were very understaffed. We helped them, and they worked until midnight unloading. Overall, I would rate those two employees and one person who spoke to me under duress highly, but I would rate the company very low. Because of the owner and the supervisor, whose name was Ben, I would recommend that they never do business with them. I would grade them with a D.
They were real quick. I just got my floors done in that house, and they were freshly stained. They had a whole bunch of mats and made sure to put them down so nothing was scratched. Wherever I said, 'Hey, this goes upstairs, and this goes downstairs,' the guys brought it exactly where I wanted it. Everything was good about it. I would recommend them to family and friends. I would say they're an A.
They were very efficient and polite. They cared about my belongings. They moved my household items—my entire house—when I was moving from an apartment to a condo. Distance-wise, they moved about ten miles. Whatever they used to wrap, they took all of that with them. I was moving into a high rise, so they were very careful with the elevators and the hallways. I would grade them as an A.
Yes they were good. It was mainly the guys the workers, they were friendly and it was one of those things that you worry about when you have people handling your goods. They were good guys they worked hard, it could have been a little cheaper. But overall it was a good experience, they did two moves for us. One was my entire home and storage unit and the other one was another entire home that they moved. I would recommend them, and say that they did alright. I would grade them a B. Everyone can do better, I don't give anybody A.
Advanced Moving & Storage did excellent. They were very careful with delivering and loading the truck, and they took the time to put together things that should have been put together—I would not have been able to do that. I was extremely pleased with their professionalism, their patience, and the service. I would definitely recommend them. I’m glad that I chose them, and I’d give them an excellent rating.
They were very professional and very fast. They moved my entire home, which was a lot. It was three bedrooms. They moved it about 40 minutes away. If a friend asked, I would tell them that everything was positive. I would grade them as an A.
They were fine. They were nice. The guys themselves were very nice. The only thing that I would say negatively is that several of our things were broken. I don't think I would recommend them. I heard about them through the phonebook. I'd give them a B-.
It was a good experience. They were courteous, they were nice, and they got everything moved to where we wanted it to. I thought they did a good job. They moved my daughter out of an apartment. She had some furniture and boxes. The move was about 20 miles. I would recommend them. They get an A from me.
It's been a while. They were very friendly and eager to do a good job. They came out and moved furniture. It was in the storage and inside our house. I would recommend them to family and friends. I would give them an A.
They were pretty efficient. It was a townhouse so it was a pretty average sized move. The customer service overall was good. I'd give them an A.
I would say overall what did it for me was their efficiency and professionalism—they knew what they were doing. They did a good job, and they were very professional. They get an A+ rating.
I would grade them as a B. They just moved my home.
Some of the stuff had to be disassembled, and then they reassembled it once it got there. They went the extra mile. They made sure there was no damage. They were right on time, as far as the time they said they would get there and when they would be done. The price was reasonable. They're very competitive. The guys were positive—it's not like they hated their jobs or anything. I think I was referred to them. If I needed something done, I would use them again. They're an A+.
I had them before. I called them back because it was positive. It was a 30-mile move, and I think they took six hours or more. I would use them again, although I just don't plan on moving again. I would grade them an A.
They were wonderful.
It was a medium-sized move. I'd give them a B. I think it was OK. It was a bad day and they did the best they could.
They were on time. They were professional and they got it done really fast. They moved me from my apartment into my father's house. They were very affordable too. I would recommend them to family and friends. I'd give them an A for sure.
The guys that were helping during the move were nice, but the lady scheduling the appointment was rude. They moved me from home to home. I would not recommend them; I would tell them to find another company. They’re a D.
It was done on time, they were a little slow but they did it in the time that they said they would. It was moving work. they moved us 40 minutes away from where we were. No I don't, I would grade them a B.
They were very efficient. They came in. They obviously were very experienced and they just did their job real well. They were very proficient and they came on time and they got the job done and that was it. They didn't break anything and it was good. They moved me and they took half my stuff and moved it into a storage unit. It's their own storage. I would give them an A for sure.
The guys were friendly, they did their job, and they didn't damage anything. I moved from a house to an apartment. It was a lot of heavy stuff. They did not dispose of any heavy stuff for us. The move was about 20 miles. I would recommend them and tell my friend to go for it. They get an A grade from me.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Advanced Moving & Storage as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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