Areas Of Satisfaction - I was most satisfied with the installation timing.
It was a fight to get these panels on my roof.
Communication - Super responsive to emails and I was always informed with what was happening.
ACE Solar was exceptional and easy to work with!
Corey Myrbeck was always prompt and on target with promises and answers.
I rate my experience with ACE positively. I am happy with the work done so far. The SMART program has taken much longer than I expected, but that was not ACE’s fault. My biggest disappointment is not receiving the binder I was promised.
The contract installers don't convey a dedication to Ace in work practices.
The company kept me well informed, answered all questions and were very helpful through out the entire process.
Overall, I must say that ACE really did a great job on every thing. They did have a problem with there 800 phone number (being compromised) which made it a bit difficult to communicate during the process, I would strongly recommend that they get that problem fixed immediately but all else was great and we really like the system output at this time.
Recognized Excellence - Josh and Shirley
Areas Of Satisfaction - Happy with the results
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ACE Solar as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys