What started out as a simple water mitigation job to dry out a wet beam turned into a massive asbestos abatement. The loss of my house for four months and terrible workmanship, and customer service from 911. Thankfully the employee that caused the majority of my issues no longer works there. I however can't excuse the poor quality of the work performed. after 3 return trips to have them fix things I finally gave up and had my kitchen cabinet contractor fix the last of their mistakes. The only bright side was that they were willing to start repairs prior to getting written approval from my insurance company so there weren't any further delays.
Lack of communication and timely proejct management.
1 star, although it started out extremely promising and they were very attentive. As the work went on, items were not ordered when they said they would be and people were not showing up when they were supposed to. The job wasn't finished. There are still two outstanding issues and no one has gotten back to us regarding that.
During the COVID crisis they called to check on me. They started the work and everything was shut down and they did call periodically to check on the family.
The biggest problem we encountered was a lack of consistency in regards to leadership of our project. We had 2 contractors leave during our 2 month kitchen remodel. It did not run smoothly. There were issues concerning an appliance we did not want to replace but because parts were broken when removing them, we had no choice but to buy a new one. The project took much longer than expected.
Areas For Improvement - 911 Restoration - Westchester did not fall short of my expectations.
Areas Of Satisfaction - I was most satisfied with their promptness and thoroughness with the clean up.
Areas For Improvement - I felt 911 Restoration did everything to expectation. This is a specialized service and as a consumer who needs piece of mind you provided it.
Additional Comments - Thank you, Frank.
Jose was wonderful!
Area Of Satisfaction - I was most satisfied that they emptied everything out and wrapped everything. There was a lot of glassware and everything is in tact.
quick response time yes.
Great company! Came in, clean, efficient, dependable! Would use again!
In a time of need I called 911 Restoration & received the best quality of work and professionalism anyone can ask!
Areas Of Satisfaction - Quick and Organized!
If you want a job done well, by responsive, clear, professionals, then we recommend you call 911 Restoration. Having had them at our home for 5 weeks on and off, we can let you know they work very hard to get the job done to our satisfaction and to deliver work that is beautiful and thorough.
Sales Knowledge - Both Adrian and Frankie were clear, friendly and thorough in their addressing of the issues for our projects.
Installation Crew - The crew arrived with everything they needed, introduced themselves and asked for clarification on where to put items that needed to be moved in order to complete the project.
Work Done Right - We had multiple projects and each time they were careful with details.
Schedule - Any issues with schedule were related to materials availability and weather. 911 was clear in communicating with us about their schedule.
Current Referrals - I think we already recommended the team to our neighbors . . .
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of 911 Restoration - Westchester as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys