I would not recommend 3 Pillar to a friend. This was a very painful process and similar to having another job.
This is our third time to build and 3 Pillar was the best builder by far.
Great experience. Very professional team.
Delivering the achitecture. Managing time as best as they could. Providing great value for the money and working hard to deliver results
I will strongly recommend 3pillar for my friends.
We love 3Pillar Homes. Great home building experience.
The Team at 3 Pillar did a great job. All the staff, supplier, crew and subs were professional, respectful and responsive to our project. They did a great job, thanks!
Quality of work is inferior to neighbors who have similar homes by different builders.
We have issues with water retention in our backyard. We have noticed and spoken to 3 pillars several times with no resolve. They sent someone out to look at it, confirmed it shouldn’t be like that and said they would speak to the owner. That was 6 months ago and we haven’t heard anything from them.
I would like to recognize Brooke for her exceptional service.
My husband thought they worked hard to resolve problems.
I would let them know what 3 Pillar did well, along with their weaknesses.
We hired 3 Pillar Homes to build our dream home. The contract specified the contractor would use commercially reasonable efforts to complete the construction within two-hundred forty (240) days. Ground was broken on January 17, 2013. We moved into our home 485 days later. In March 2014, Zenios presented a settlement agreement. It included a Non-Disparagement/Confidentiality clause that prevented us from disclosing the terms of the agreement. When we rejected the settlement agreement, he modified the clause to state “may verbally provide honest feedback regarding owners building experience and builders quality of workmanship to anyone who may inquire of owner”. We still refused to sign. We consulted an attorney and in February 2016 filed a lawsuit. The Arbitrator’s Decision and Award is available online through the Delaware County Clerk of Courts. Click on Records Search. Enter 3 Pillar in the Company Name field. Click on Case 16 CV H 02 0087. The document is the Miscellaneous entry on 9/05/2017. In January 2018 our bathroom pipes froze for the 5th time. 3 Pillar's remedy stretched into May with our bathroom toilet sitting in the shower for 3 months. 3 Pillar finally agreed to have an outside contractor complete the demolition and reconstruction of our exterior bathroom wall. That work is almost complete, hence the completion date entered above.
I was most satisfied with the communication and keeping us informed with what was happening.
We had a friend who built with them and they recommended them.
I was most satisfied with the workmanship and the customer service.
I just wondered into the model home and I did have a couple of neighbors from my old community to recommend 3 Pillar Homes.
We have built 7 homes in the last 20 years and this was by far the worst experience and poorest finished product we have ever had.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of 3 Pillar Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys