I would let them know what 3 Pillar did well, along with their weaknesses.
We hired 3 Pillar Homes to build our dream home. The contract specified the contractor would use commercially reasonable efforts to complete the construction within two-hundred forty (240) days. Ground was broken on January 17, 2013. We moved into our home 485 days later. In March 2014, Zenios presented a settlement agreement. It included a Non-Disparagement/Confidentiality clause that prevented us from disclosing the terms of the agreement. When we rejected the settlement agreement, he modified the clause to state “may verbally provide honest feedback regarding owners building experience and builders quality of workmanship to anyone who may inquire of owner”. We still refused to sign. We consulted an attorney and in February 2016 filed a lawsuit. The Arbitrator’s Decision and Award is available online through the Delaware County Clerk of Courts. Click on Records Search. Enter 3 Pillar in the Company Name field. Click on Case 16 CV H 02 0087. The document is the Miscellaneous entry on 9/05/2017. In January 2018 our bathroom pipes froze for the 5th time. 3 Pillar's remedy stretched into May with our bathroom toilet sitting in the shower for 3 months. 3 Pillar finally agreed to have an outside contractor complete the demolition and reconstruction of our exterior bathroom wall. That work is almost complete, hence the completion date entered above.
This is our third time to build and 3 Pillar was the best builder by far.
Great experience. Very professional team.
Delivering the achitecture. Managing time as best as they could. Providing great value for the money and working hard to deliver results
I was most satisfied with the communication and keeping us informed with what was happening.
We had a friend who built with them and they recommended them.
The Team at 3 Pillar did a great job. All the staff, supplier, crew and subs were professional, respectful and responsive to our project. They did a great job, thanks!
I was most satisfied with the workmanship and the customer service.
I just wondered into the model home and I did have a couple of neighbors from my old community to recommend 3 Pillar Homes.
We have built 7 homes in the last 20 years and this was by far the worst experience and poorest finished product we have ever had.