David, of 21st Century, professionally managed the project from estimate to completion, and also provided many useful alternatives and suggestions which helped us stay within our budget.
Areas For Improvement - None
Interior Decorator - Although we had a fairly detailed concept in mind, your designer Diane's styling expertise contributed immensely to an even more beautiful outcome.
Recognized Excellence - John's expertise in all phases of the project and his attention to every detail are to be commended. He offered thoughtful alternatives when the inevitable adjustments and compromises to the plan were required.
Most Memorable - I had a picture of a mirror that I liked and they were able to duplicate it for me. I was very pleased.
Remodeling Concerns - The cost was of great concern to me. David was great at working within my budget.
The job done by 21st Century Building was exceptionally professional and clean. They had excellent detail work in their finish. I asked other companies I received quotes from if they could do as good of a job on their finish work and all they said is "we can do it cheaper". I wanted a quality job and 21st Century Building came through with a quality job that has lasted for quite a few years.
Areas Of Satisfaction - I am most satisfied with the work done by 21st Century Building because it has been 5-6 years since they did the job and it still looks like it was done yesterday. My house looks like a brand new home.
Recognized Excellence - David Kramer follows through on anything he tells you, that is not a common thing in companies today.
Most Memorable - The most memorable part of my experience was how proactive everyone was. They were able to find problems that I did not know I had, just to ensure they did a better job.
Remodeling Concerns - I was not sure if the work would look good in the long run but it has definitely continued to look as good as new.
Their workmanship is excellent at a reasonable cost. They completed our remodeling project as promised on time. They are very easy to work with. They always update you with the process.
Areas Of Satisfaction - Workmanship and completing the project on time as promised.
Interior Decorator - She was very good in helping us the right colors which goes with our house at a reasonable price.
Recognized Excellence - David is very good to work with. He always update you what is going on.
Most Memorable - Their workmanship is excellent and they are always on time.
When we decided to add a family room and remodel the kitchen in our home, we researched several potential building contractors using the Better Business Bureau as a starting point. We interviewed three and decided to proceed with 21st Century Building based on process rather than price. Their collaborative design process with their recommended architect, Ed Deering, insured that the concepts we were seeking and the architectural detail needed to develop a proposal were incorporated into the design. Using the designs, 21st Century Building then provided a detailed proposal outlining everything they would provide and their price. The detail made it easy to negotiate the final proposal and price that met our objectives. During the construction phase we found 21st Century Building to be very reliable, dependable and to provide quality craftsmanship work. They have a strong relationship with all their contractors who are very reliable. We were kept informed of everything that was planned, the impact on our personal environment and what they needed from us to keep the project moving. As is likely with almost every large project, there were a few things that we decided to change as the project was proceeding. Again, with the original detailed proposal, it was easy to determine the impact of any changes and the associated costs.No matter how well planned, when modifying an existing home, there were issues from the home’s original design and construction that were not anticipated. The Project Manager, along with the skilled contractors working on the project, rapidly identified fixes that resolved the issues and kept our project on schedule. They also paid close attention to all the detail items that we identified as we neared the completion of our project.We are very pleased with the work they did and we are very excited and happy with our new family room and kitchen. In the future, if we decide to do any additional work on our home, we would return to 21st Century Building without hesitation.
Areas Of Satisfaction - The initial design process, working on-line with 21st Century Building Company's designer Ed Deering, insured that we collaborated on the original design using the latest technology, and enabled us to come up with a design that met our appearance and cost expectations. With the detailed design, David Kramer was able to develop a very detailed project plan and related costs that insured that we would knew when deviated from the original plan, the deviation would result in a different cost (either more or less). Our assigned project manager Kevin was out to the site every day, stayed on top of the work that was being done, effectively managed the city inspectors who reviewed the work and made sure the project was completed in the time frame that was required despite several deviations from the original project plan.
Architectural Design - We were able to coordinate our schedules by doing the design interactively on-line in conjunction with a conference call (there was one time we worked on-line where I was in my home, my wife was in Phoenix and Ed was at his home - this was at a critical juncture of finalizing the design). If we had to do this work together in one place, it would have taken much longer. I am confident that we saved time and were able to come up with a much better collaborative design for our project.
Most Memorable - The work was done as planned, on time and with high quality.
Areas For Improvement - They met or exceeded all our expectations.
Areas Of Satisfaction - The project was done on time and within budget.
Architectural Design - We appreciated the computerized design service. Sometimes its hard to conceptulize what the finished product will look like, especially since our remodel was the blending of old with new with some unique roof lines. The design service helped us to "visualize" the project allowing us to make changes without incurringincreasedcosts or time delays.
Most Memorable - The project was completed in record time.
Remodeling Concerns - Whether our older house structure and foundation could support the addition we wanted. The computerized design layed out the proper plan so the builders could easily follow it.
Areas Of Satisfaction - Professionalism and keeping me informed.
Staff Professional And Courteous - wonderful and kind. They handled everything well
Areas For Improvement - No short comings at all
Areas Of Satisfaction - The strength and guidance of David, Kevin and contractors were exactly what we wanted and received.
Architectural Design - A great experience all in all
Recognized Excellence - David, Kevin and the carpenters.
Most Memorable - the ease with which things went. Just wonderful!
Remodeling Concerns - Winter months, and how to get the outside done. Work went on with no problems. Even in minus 10 degrees
Areas For Improvement - I can't say the company fell short of anything because if there was a problem .......problem solved. What can I say there were professionals on the job.
Areas Of Satisfaction - I think the project on a whole considering all the time and effort on the crew it was a team effort that amazed me in how they worked out every problem that came their way.
Recognized Excellence - David K. Kramer, and his exceptional hand picked crew.
Most Memorable - I have to say David Kramer was most helpful by presenting us with a plan that we could live with. He was the only one to suggest making the two tiny bathrooms into one larger, Master Bathroom. His ideas and concepts are amazing .
Additional Comments - We wish to thank the people of the 21st Century Building Company for a job well done.
Areas Of Satisfaction - The project manager did try to address all our concerns throughout the project.
Recognized Excellence - I would recognize Dave for exceptional service.
Quality: Workmanship/Materials/Crew - 4++ crew was great.
Areas For Improvement - Nowhere
Areas Of Satisfaction - David suggested adding a limestone sill that would complete and tie into the limestone around windows and on top of wall.It really adds to the front of the house. 21st Century Building did a great job! I will call them for any more work on our house.
Recognized Excellence - David, Kevin and the whole crew.
Areas For Improvement - They did not fall short in any area.
Areas Of Satisfaction - Got the job done on time and followed up.
Recognized Excellence - Everyone was good.
Areas Of Satisfaction - On the whole, they were very helpful and they seemed to know what they were doing.
Recognized Excellence - David.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of 21st Century Building Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys