They made promises that they did not keep. It is unbelievable the amount of money they were paid for what was done. They left items in boxes without telling me they could not clean the items.A lack of communication. I'm still trying to locate things that were suppose to placed back where removed. They came in like angels. However, because my insurance company referred this company and I was traumatized and overwhelmed by the experience of having had a fire in my home I fell for all that they said.
They were very professional, I highly recommend them.
Under the outstanding leadership of GM Pat Reina 1st Action was absolutely world-class in handling the job, after extensive water damage in my home. Could not have been better.
They are an excellent, professional company who shows great compassion. They are great.
Fantastic service!! Thorough, professional and very kind.
1st Action Services is an awesome business and was great working with during my entire claim. You can not ask for a more professional, caring and patience company to work with.
Pat went above and beyond what is required, and I am very pleased with the work that 1st Action Services provided me.
They moved very fast and professionally. They were very nice and courteous. I would recommend them.
1st Action Services were quick to come to my rescue. They were very knowledgeable and thorough in their construction work and explained everything to us. Our ceiling and bathroom repairs were completely satisfactory. I would reccomend them to my friends. And I will be calling on them in the future for some work we need done.
1st Action Services was fast, responsive, understanding and extremely helpful. In a time of crisis, it was great to partner with a company that cares!!
They were extremely courteous and polite and made the best out of a bad situation.
Pat was an absolute delight to work with!
Excellent company and they met and exceeded all of my expectations.
I was very impressed with the way the ladies packed the contents of my home and the way the guys handled my furniture. The way they brought everything back and labeled all of my boxes.
Although 1st Action was quick to respond and was thorough in re-mediating the water damage to our basement, the response team did not use good judgement in cutting our carpets or removing our baseboards resulting in far more repair (and repair cost) than was necessary. Instead of cutting our carpets at existing seams, they cut the carpets 6-12" away from original seams making it impossible to re-seam the carpets after they dried. All carpet had to be replaced but had they pulled up at the seams, the carpets could have been repaired and steam cleaned. This mistake cost us (insurance) $5,000. Additionally, when emergency team removed baseboards that had been in contact with water, they removed so quickly they created large holes in some of the sheet rock as well as damaged the sheet rock above the baseboards resulting in need to repaint all walls- extra cost = $2,000. In short, we appreciated the rapid response, but with a little more care and thought, they could have avoided much larger repair expenses. For this reason, I will not recommend and will never call 1st Action in the future. Thankfully, my insurance company stepped up and paid the additional expenses to make the repairs.
1st Action wrongly stopped the process because they believed I had significant mold from my hot water leak. It almost cost me some payment from my insurance company. Luckily, I had a friend in the industry who was able to tell me that not only did I not have a mold problem from my hot water heater, the action caused by 1st Action in delaying the process made things much worse and eventually could have led to mold. In essence, 1st Action wanted to charge me close to $7K for work that didn't need to be done or was caused by them. I immediately fired them and hired another contractor who did everything necessary within my insurance policy and I had no outlay of cash.
They were fabulous and a fabulous company to work with.
The workers were friendly, knowledgeable and did their job well.
They were very prompt and courteous.
The men performed their jobs with professionally, they were courteous and completed their portion of my claim as quickly as possible. They checked on the machinery regularly to be sure it was performing as they expected. Would highly recommend this team for any services the company provides.. They are an asset to their company, 1st Action.
The employees of 1sr Action Services were professional and courteous before, during, and after completion with follow up for my satisfaction. I would recommend 1st Action to family, friends and associates.
It has been a horrible, stressful, and anxious experience.
Area Of Satisfaction - I was satisfied with the customer service.
Area Of Satisfaction - The promptness and thoroughness.
Area Of Satisfaction - The helpfulness of the people and their concern for my being comfortable with everything. They explained their procedures well and were alway courteous when in my home.
Additional Comments - Outstanding professionalism from anyone that arrived at my home to help.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of 1st Action Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys