Improvement Suggestion - With my experience with the company, I don't see anything they could do to improve. They are out there doing the work.
Remodeling Concerns - My concern was with the quality of the windows. I've dealt with 1-800-Hansons twice and I've had zero problems. The installers are incredible.
Additional Comments - My experience has been excellent. I think 1-800-Hansons is doing a great job with everything they do.
Areas Of Satisfaction - I was most satisfied with the quality and piece of mind of the quality that I bought. Knowing that I have the lifetime guarantee and how it surpassed the competitors was a selling point for me. I know I never have to worry about it again.
Other Contractors Considered - I chose the company because of the product that they offered and their price.
Other Contractors Considered - I considered Anderson, Weatherguard, Pelle at Lowe's, and a couple other companies. I choose Hansons based on the price point and the window construction.
Improvement Suggestion - No, there isn't anything I can think of that 1-800 Hansons can change. They were great.
Other Contractors Considered - I didn't consider other contractors because 1-800-Hansons already did two jobs for me before.
Areas Of Satisfaction - I was satisfied with the workmanship and the quality of work. They had a very skilled installer.
Other Contractors Considered - I considered one other company but I chose 1-800-Hansons instead. Hansons offers triple pane glass and the other company only offered double pane. 1-800-Hansons was competitively priced for the double pane glass windows, so I trusted their pricing for the triple pane glass. I also wanted to support a local business that operates in my city.
Areas Of Satisfaction - I was most satisfied with the installation process because the crew from 1-800-Hansons was very professional. They arrived on time and walked me through the installation so I knew what they were doing as they were working.
Other Contractors Considered - I chose 1-800-Hansons before considering other companies for my project. They had a good reputation and it all seemed to work out for the best.
Areas Of Satisfaction - I was most satisfied with the timeliness of the project. It was very neat and professional. Their clean up was very good.
Other Contractors Considered - I also looked at Wallside. The Wallside representative was not as knowledgeable and respectful as Hansons.
Remodeling Concerns - I went out for a quote with several companies and 1-800-Hansons had best price and solution/overall value.
Other Contractors Considered - I also considered Gentiley Roofing and Taylor Roofing. I chose Hansons for the price as well as the easy financing they offered.
Other Contractors Considered - I didn't talk to anyone else. I went off people's recommendations. A lot of people were happy with Hansons. This is a repeat job though. I originally worked with them a few years ago.
Areas Of Satisfaction - The men who did the work were good and they really took care of the job site.
Areas Of Satisfaction - The windows went in quick and clean.
Remodeling Concerns - We were concerned with the price with getting the windows and they worked with me and made it affordable.
Other Contractors Considered - I contacted Wallside and Magic; Hansons was informative and the price was right.
Other Contractors Considered - We originally picked Wallside Windows but they never showed up at their appointment time so we switched to Hansons.
Next Project - Well we already got the complete siding deal. The project time for that is probably in Feb or March. I've also got a kitchen project going on. I'd like to get gutters, and doors as well. We thought they did doors before we decided to go with them but later they told us that they do not do doors any more.
Areas Of Satisfaction - I am satisfied with the quality of the windows. They are very nice. They exceeded my expectations of what I was thinking they would look like.
Likely To Recommend - I have recommended Hansons to two of my friends.
Areas Of Satisfaction - Our installers were awesome!!! Friendly and clean and definitely hard working!
Other Contractors Considered - The price was more affordable than what the other company estimated.
Other Contractors Considered - We had been approached by Erie Construction. Our concern with them was that they didn't show up for appointments so we just disregarded them, and then Hansons showed up with a sales brochure.
Areas Of Satisfaction - I was most satisfied with the complete look of the whole thing when finished, it was wonderful.
Remodeling Concerns - My main concern was price. Hansons offered affordable financing and also price matched my lowest quote. I also wanted a reputable company and I trusted Hansons for that.
Areas Of Satisfaction - I was satisfied with the installation crew because they got everything done quickly, paid attention to detail and were knowledgeable.
Other Contractors Considered - I didn't consider anyone else, because I was a returning customer. I was very pleased based on my experience with my roofing project.
Construction Quality - 1-800-Hansons has very good quality materials, very good workmanship, and very good follow up.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of 1-800-HANSONS as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys