Mastercraft Exteriors has been in business since 1996. We are members of many national organizations such as the UASRC, NRCA, BBB, MRCA, NERCA and are fully licensed, insured and bonded. We have sustained a National A+ Rating with the BBB. We also hold the National Platinum Preferred Status with Owens Corning. We are a prestigious Shingle Master Contractor with Certainteed Shingle Corp. We are also a Mastic Preferred Contractor with Mastic Home Exteriors. In 2009 we were ranked #27 of the top 100 roofers in America by Roofing Contractor Magazine, the leader in roofing related publications, and since 2010 we have been awarded by Owens Corning 4 consecutive years at the annual Platinum Conference.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Roof repair (1959)
Owens Corning (8)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Mastercraft Exteriors relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Mastercraft Exteriors in Rockford, IL; Aurora, CO; Columbia, SC; Belvidere, IL; Ballwin, MO; Farmington, MO; Minneapolis, MN; Manitowoc, WI; Blythewood, SC; Lake In The Hills, IL; and 172 other cities in Illinois, Massachusetts, Missouri, Colorado, South Carolina, and 6 other states.
In this report, Mastercraft Exteriors has published a summary of the customer feedback they've received since they joined GuildQuality in March 2014. In that time, 881 out of 1,962 customers (45%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2017.
If you are a Mastercraft Exteriors customer, and if Mastercraft Exteriors completed work for you after March of 2014 but you haven't yet received a survey, please let us know.
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