GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Windows & doors (492)
James Hardie (12)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
I was most satisfied with the overall product. It is exactly what I envisioned I wanted.
I chose Durante Home Exteriors because they brought a sample with them of the material and because of the price.
The extra touches they added, made everything looked very finished.
Steve (GM) made several great suggestions in designing/selecting Windows in the proposal. Doug (Window Installer) was very thorough and efficient.
Window installer (Doug) was very knowledgeable and efficient. Kept work areas clean. Exceeded my expectations.
Marcus did a great job comparing the Durante windows with other companies. He was very to the point and there was no high pressure selling. Appreciated his presentation and his ability to answer our questions. There were 2 other companies that were scheduled to come out but by the time we had listened...
I would like to recognize Mr. Hawkins for his exceptional service.
They were all just really helpful, super nice, and accommodating. It was a great team to work with.
I was amazed at how efficient they did the work and how immaculate they left everything when they were finished. It greatly increased the appearance of my house.
Quality of product and workers do a great job. Good customer service. Same people building our deck throughout the whole process. Is a guaranteed product. Excellent!!
As a GuildQuality Guildmember, Durante Home Exteriors relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Durante Home Exteriors in Birmingham, AL; Hoover, AL; Trussville, AL; Alabaster, AL; Gardendale, AL; Vestavia, AL; Helena, AL; Huntsville, AL; Nashville, TN; Brentwood, TN; and 103 other cities in Alabama and Tennessee.
In this report, Durante Home Exteriors has published a summary of the customer feedback they've received since they joined GuildQuality in September 2012. In that time, 407 out of 631 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2016.
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