The employees were professional and timely. I was very pleased with their service.
They stole rings out my house.
They were very professional and on time. I would use them again.
I was disappointed and they sent me a letter saying my job was over. I've had to have fire people come out and seal around the fireplace. It wasn't sealed properly and I know they didn't seal anywhere else
I am dissatisfied with the price they gave. Other than that, everything was good.
I was very happy.
I was satisfied with what they did and the service was very good.
Everybody was very courteous and put a lot of time in.
I was very pleased with their service and customer relations.
Could not have asked for better service. Outstanding
There are two main reasons for the low score. 1) We had an agreed upon appointment time of which I had to leave work early to make. At almost an hour after the set time I called the supervisor to find out what was going on. He stated that they had got busy and forgot. He said his team could still come by but it would be around 8pm or so. I stated that I would prefer he be there too and would be happy to reschedule to make that easier. He said that would be fine and we rescheduled the appointment. He did not come with his team to the second appointment as discussed resulting in a lot of "I don't know, you will have to call my supervisor" answers to the questions my husband and I had. Which brings me to my second reason. The insurance adjuster had asked for specific pictures of property and items damaged in the flood/ repair. I walked around and explained each one to the service man as he took pictures of the items requested. These pictures were never sent to the adjuster. After not hearing an update in some time I contacted the adjuster who told me that they were still waiting on the pictures of the item/ property. She called the supervisor, while I was also on the phone and he stated he did not send those pictures in the report because he was not there himself to evaluate the items. Which is extra frustrating because of reason 1.