The most common question homeowners face when dealing with their insurance claim is, “Did my insurance cover me properly?” Most homeowners have no way of knowing if they were fairly and properly covered. Many adjusters miss damage or miss components necessary to complete repairs, which result in poorly adjusted claims. This puts pressure on homeowners and contractors alike to properly fix the damage. Neither party wants to pay out of pocket for repairs that the insurance company should have paid for. So, what now? More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Replacement roof (1799)
Roof repair (1799)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Steve Kemper Builder LLC relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Steve Kemper Builder LLC in Woodbridge, VA; Glen Allen, VA; Manassas, VA; Coraopolis, PA; Charles Town, WV; Mckees Rocks, PA; Monessen, PA; Henrico, VA; Inwood, WV; Belle Vernon, PA; and 152 other cities in Virginia, Pennsylvania, West Virginia, Maryland, Florida, and 4 other states.
In this report, Steve Kemper Builder LLC has published a summary of the customer feedback they've received since they joined GuildQuality in June 2017. In that time, 698 out of 1,766 customers (40%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2019.
Steve Kemper Builder LLC surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Steve Kemper Builder LLC customer, and if Steve Kemper Builder LLC completed work for you after June of 2017 but you haven't yet received a survey, please let us know.
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