Initially, I loved Darren and RGC but after about 6 months of the flat roof replacement, the issues began to persist. The roof is not sloped nor has even the slightest pitch and so we effectively have a swimming pool on our roof. There’s actually pockets of air/sponges as the roof is not flush. They also didn’t anchor down the edges on the ends of the roof so the material just hangs over the roof. Absolutely crazy. The leaks have continued for a year or so now while RGC did come out to “fix” the issues initially, the shotty work has caused significant issues and has impacted the well being and health of multiple people, including my child who is an infant. We have now had to relocate temporarily while we have the water damaged dry wall and insulation removed, as well the entire roof replaced. It was certainly not worth the price that RGC quoted nor the hassle of continuing to work with them. We tried our best to work with them for repeat issues but the volume of issues and pervasiveness of the issues far outweighs any benefit and demonstrates the lack of quality that RGC offers. I would highly encourage anyone reading to not use them for any type of roof repairs or replacements. A five year roof shouldn’t be disintegrating in less than a year. We have had multiple roofing companies come and inspect their work and all of which came to the same conclusion, poor services rendered and complete shock on how old the roof is.

I certainly recognize that a flat roof would retain water in some areas as it is flat; however, this can be counteracted by appropriately sloping and pitching the roof, as well as using quality materials and experienced personnel. It’s unfortunate, truly. The roof is now about 2.5 years at this point, RGC seemed to get more serious and responsive to the issues once other parties got involved. So I can’t knock them for responsiveness after the fact.

I have all of the documented correspondence and picture/video evidence if RGC would like to dispute this information as inaccurate as it’s pretty damming. At the very least, they should accept accountability for this extremely poor service and seek the appropriate course of action.

Edit on 9/19/2023:
I wanted to provide a little bit more information. The roof was initially replaced in September 2020, within a month RGC was called back out for repairs because water was leaking through the roof. RGC was great to work with at this point but as the months and years went by it just became worse. I found some images online of RGC promoting/advertising the roof replacement back in September-October 2020 which is what it is, since there weren’t pervasive issues up to the point. But there’s an April 2023 video of the same photos/videos dating back to the 2020 period that one of the owners of RGC has up which is wild, because they are well aware of everything dating back to 2020 and posting it as if the roof is even mildly salvageable is beyond me. You get what you pay for, remember that.

Overall, they did a decent job although communication was not always very timely. There workers could also use training to be more respectful of the surrounding property.