The initial consultation went very well, and we were pleased with the professionalism at that stage. However, communication after the consultation was lacking. There were significant gaps in follow-up from the estimator, including prolonged periods without status updates, even when the update could have been as simple as stating that we were still waiting on the insurance company.

Due to this communication void, we found ourselves needing to call the office multiple times just to confirm whether our sales representative was still with the company. The lack of consistent communication with our one agent created unnecessary uncertainty and frustration.

They came when they said they would. They did a good job. They explained things as they went along, and clean-up was great.

They were up front and honest about
the cost, worked with our insurance, and did a great job on the roof itself. Very professional and on top of everything.

From Day One, discussing the scope of the job, personal preferences, payment options, safety concerns, and crew composition, Keith was knowledgeable, patient, and provided constructive comments regarding what RoofSmart could offer in comparison to other organizations doing the same work.

They provided Top-Notch service.

They were very efficient and easy to work with. They did a great job!

It was easy to get in touch with whoever was the best person at RoofSmart to answer whatever questions I had.

The RoofSmart team knew what they were doing, and they did not cut any corners. Of course they charged me for those corners, but I would never approach a roofing job on a lowest-cost basis. I have found that you get what you pay for.

RoofSmart is very efficient. I got on the schedule really fast, and they are easy to work with. The payment and everything is smooth. It is smooth going through the process of starting the project, scheduling, payment, and having them come check the work after the job is done. It is all smooth and efficient.

Delivered what you said you would.

Finish work needs improvement, salespeople need training.

Based on the overall positive experience with RoofSmart, I would be happy to recommend them. They provided an excellent assessment of our roof/attic and a detailed estimate. The crew was professional, efficient, and friendly. It was a big job done in a challenging environment and feel confident it was done right.

Everyone from the salesman Ryan, to the crew chief Jose and his crew, the fellow who built the roof extension and the woman in your office who handled our payment were capable, friendly & professional. It was clear that the crew was detail-oriented.

RoofSmart delivered on all their promises

I really appreciate the significant time that Will spent with me explaining everything to my satisfaction and for my complete understanding. He was very honest and forthright about potential cost increases depending on what was actually found once the old shingles were removed.

RoofSmart did a great job. Amazing.

They took great care in covering my deck and not damaging property while doing my four-story roof.

Quick response and good communication.

They use high pressure sales tactics that are kind of necessary.

Roofsmart was professional and charged at least 25% less than other firms

I am very happy with the quality of work.

I had an excellent experience with quality craftsmanship.

The initial contact person that I met before, I appreciated his input from a different company. I trusted him more when I encountered him with RoofSmart. That is why we went with the company.

I would definitely recommend them to a friend.

RoofSmart is awesome. They showed up on time and did exactly what they said. Their people are very professional. RoofSmart is expensive but worth every cent.