We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Payne & Payne Renovations and Design relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Payne & Payne Renovations and Design in Chardon, OH; Chagrin Falls, OH; Kirtland, OH; Aurora, OH; Chesterland, OH; Shaker Heights, OH; Hudson, OH; Cleveland, OH; Pepper Pike, OH; Novelty, OH; and 23 other cities in Ohio.
In this report, Payne & Payne Renovations and Design has published a summary of the customer feedback they've received since they joined GuildQuality in July 2018. In that time, 34 out of 60 customers (57%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2020.
Payne & Payne Renovations and Design surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Payne & Payne Renovations and Design customer, and if Payne & Payne Renovations and Design completed work for you after July of 2018 but you haven't yet received a survey, please let us know.
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