Everyone was knowledgeable, helpful and responded quickly to questions/concerns.
To say the least I was a little shocked when Wally gave me the estimate having had quotes from other vendors and not being wealthy. But I could tell from speaking with Wally that the company seemed reliable and knowledgeable. I actually felt when the job was done that I didn't pay enough. I'm lucky I had enough saved to do the job. Great company.
Mills Roofing comes with a very high recommendation, however their prices are much higher than most. I was disappointed with the end result in that the nails used poke through the underside of the eaves, leaving unsightly marks. I will most likely need to repaint that part of the house. They did tell me the nails used to code would be different than what was previously used, however, I did not expect to have this be the end result. Also, a roofing nail was left in the driveway, puncturing a tire.
The company was very responsive from the first request for a quote. Brian was my rep and after his inspection of the roof, he explained all the problems he saw and had pictures to back it up. He was very knowledgeable about special roofing needs that my house required, as well as the roofing materials they offer. He was not pushy and even gave me some pointers on what to ask if I was receiving other quotes.
It was a very large and expensive job, and the end result was nice. The process was messy though, with little expectations set on when the project would start, what the phases were, and when they would finish. They just showed up unexpectedly and started. Not everything that was listed in the bid was completed and had to be completed by a different contractor.
I was very impressed with the Mills experience. They were quick, efficient, and very observant in replacing the roof. Wally, Don, and the team were extremely alert to any questions and followed up.
Mills roofing is a very professional group. Everything was done well and once they started the job, they started on time, as stated, showed up with a full crew, cleaned up every day, and stayed on the job until it was 100% right. I was very impressed. This is "old school" customer service... outstanding.
Lots of help and patience with our decision making, eventually went with a higher grade composite with metal trim and it looks great. Very efficient, all work was done while we were out of town and Mills sent pictures to keep us up to date. Excellent clean up. Overall great results
Mills did a great job with permits and approvals; were on schedule; very happy with the results. The service was helpful, informative and pleasant throughout.
Great job done by a professional team.
The total job was finished in just 2 days. Of course they had a crew of 7-9 people to get it done before the rain started.
These people rate even higher than a four in all categories. There's nothing that I was unsatisfied with and their communications in letting me know what was going on ahead of time was better than any other contractor.