While the replacement was done in a professional manner with fine quality materials, I wish we had shopped rather than accept the first offer. I think we could have gotten a similar product for less money.
I would totally recommend Miller Home Renovations to everyone I know.
They arrived right on time and they were done exactly when they said they would.
Austin was courteous, kind, and respectful of our home. He was efficient and answered all of our questions. Overall, I'd give him a 12 out of 10.
They provide great prices, products, and workmanship. The work was completed on time.
The guy came in and gave me a bid. He was very professional. They came in and got everything done. The project looks beautiful.
This company and team of workers not only install an excellent product but they care about the customer(s) they serve.
The work (tub to walk-in shower conversion) was great, along with the contractors and crew. However the communication was 2 out of 5. 1st reason: I paid a deposit and there was no communication for 3 months after I got an initial email. Every time I called, it just happened to be that the day before or the day-of all of sudden something would happen to move me through the process. "Oh we just got your parts yesterday." I paid a deposit at the beginning of June, the first week of Sept I called "oh we just got your shower in" 2nd reason: The install date was changed twice, just an email, no call to confirm. The contractor ran into an issue that was unforseen. Not their fault, but I went almost a month with no shower (and it's my only shower/bath in the house). I was told 2 weeks they would be back. 3rd reason: I called them at the 2 week mark. "Oh we got your parts today" 10 days later they finally came back. 3rd reason: After I paid, I didn't get any confirmation or anything showing the payment was received, no receipt or email, only my bank notifying me and an email to take a survey. Everyone I talked to was friendly, it was the communication about status, time-frames, an install date, the date they were going to come back to finish. From the free estimate to completion...4.5 months. That would have been great if that was communicated initially. I get the sales guy wouldn't know all the timeframes or know they were going to run into a problem, but a heads up that for 3 months no one is going to even give you a call you back after you pay a deposit down, would have been nice. How could every single time I call just happen to be something came in? Maybe in a short window or a little company, but not when there are 90 days in between. I don't believe in coincidences.
Local company.
Really love the whole job including the installers. Only concern is faucet adjustment.
Neat and respectful workers. Hard workers either good attention to detail.
We have already recommended your company to several friends.
Parts I paid for were not installed and the shower leaks water on the bathroom floor after use.
The tub to shower conversion looks great. Lots of extra work was done to get the vanity, sink and mirror to all fit together by the install team. The installers informed me that they were "going to make it work" I appreciate the hard work they put in to make it fit, however if I had been told what the issue was and what the fix would be I would have told them not to bother with the mirror and I would purchase a smaller mirror. So I had to spend my time dismounting the mirror, measuring for the smaller one and installing it myself. This now leaves me with an unlevel vanity that was adjusted in order to fit the larger mirror.
Miller Home Renovations was courteous, professional, prompt, and did what they said they were going to do.
The workers were really great, respectful, kind, and knowledgeable. They did a great job and were friendly. We are very pleased with the outcome and with how quickly the work was completed. The water was only out for 4 hours. They did an excellent job. They took care of everything, and it turned out great!
Electrical damage done and they didn't say anything. We found and confronted. Wrong base ordered so delayed project. Sliding doors won't close completely; must not be level. A follow-up call after completion never happened. I would think that would be standard especially after the above mistakes.
Excellent communication. Masterful craftsmanship. The entire project was delivered as advertised.
Our installer was Austin. Not only did he do an incredible job in tearing out our old shower and installing a beautiful new shower in one day, but he went above and beyond to solve a problem and make sure that we were very happy customers. It was one of the best experiences we have had with a contractor. We highly recommend Miller Home Renovations and Bath Planet!
All of the employees were very courteous and professional They kept us in the loop on all aspects of the work. We couldn't be more pleased with their work.
I would recommend them to a friend because I am very happy with product and professionalism of salesperson, the workers, and the office
Job was done in one day by a very competent and professional young man.
I will and have
High quality job they did speaks for it's self. Everyone who seen the new shower has is very impressed .
I am absolutely thrilled with what they did for me. The results were amazing. I would be happy to refer any friend to Miller Home Renovations. .