After another "Guy" did not honor their 2 year warranty and never got back to me, I contacted Roof Roof based on good reviews. I was very happy with all of the professionalism, work quality and prices.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the level of communication. It was very good.

Recognized Excellence

Recognized Excellence - I would like to recognize Matt and Allison for their exceptional service.

I was happy overall. I haven't seen it leaking.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the one guy they sent out to look at it, the salesman. He was very knowledgeable. He came out and checked it and did a final inspection.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman. The contractor did a good job. They were in and out pretty quick.

They were proficient, fast, courteous, and I am pleased with the work.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the timeliness and how quick they did the job.

Areas Of Satisfaction

Areas Of Satisfaction - When I called them about a question, the inspector immediately called me and came out.

Recognized Excellence

Recognized Excellence - I would like to recognize Allison, who does the scheduling, for her exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their knowledge and the quality of their products.

Current Referrals

Current Referrals - I already gave their number and address to a few people.

My whole experience with RoofRoof from the estimator to the coordinator to the workers was a smooth process. Everyone was friendly and professional. They even fit me in ahead of schedule. The workmanship was excellent. I am very satisfied with the results.

Areas Of Satisfaction

Areas Of Satisfaction - I was happy that they fit me in earlier than I expected. Apparently they had an opening in their schedule. Also, they were flexible enough to upgrade some materials to correspond to my desire to have the platinum warranty.

Current Referrals

Current Referrals - Not personally, but I suspect they are already overwhelmed by other home owners in the area after the recent hail storm.

Areas Of Satisfaction

Areas Of Satisfaction - The initial estimate with the salesman and how quickly they were able to schedule it. It was done in a day.

Recognized Excellence

Recognized Excellence - Kael Balwin, the salesman, did a good job.

Additional Comments

Additional Comments - Overall, they did a good job. They got the work done in one day. They were the most expensive quote for the roof work than anyone else. They made up for it with the quality of the work.

Areas For Improvement

Areas For Improvement - None

Recognized Excellence

Recognized Excellence - Kel Baldwin and Alison Baker Both very easy to work with.

They had outstanding craftsmanship but the language barrier with the crew was an issue.

Recognized Excellence

Recognized Excellence - Calvin Baldwin, the sales person, was exceptional. He did the inspection of the roof. He answered all of our questions and returned our calls.

I like their price, service, and their 50 year guarantee. Everything about it was great.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied in all areas.

Recognized Excellence

Recognized Excellence - The two people who I communicated with were Kell Baldwin and Allison. They both were very good.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied by the RoofRoof branch manager, Matt. He worked with me through the whole process and through the warranty process when I had an issue with Owens Corning.

Recognized Excellence

Recognized Excellence - I would like to recognize Matt Cheney, the branch manager.