Communication was lacking with the senior estimator and project manager. Several times we had to email and request an update or request a callback. When no one responded back we would then have to reach out to the production administrator for answers.

Siding still not finished and you want me to do review?

There was definitely some short falls regarding communications between sales rep, scheduling, crew foreman, sub contractors and the client. We had to continually call for follow-ups and explanations regarding the quality of the work and scope. Starting with advanced notice of arrival on site and with what the supervisors and crews where expected to do and what was agreed to when originally talking to the sales team as outlined in our contract. It felt like everyone was just going through the motions to get things done... whatever way!

Great customer service!

Works hard in challenging construction climate to deliver quality service.

Your team has shown excellent workmanship, communication, customer service, and quality control so far. Since the project won’t be fully completed until Spring 2026, I’ll revisit and review again then to ensure the same high level of quality. Thank you for the outstanding and professional service.

Workmanship was shoddy, took a long time to fix issues with soft metals and roof tiles, still waiting for screens to be returned

Very seamless and responsive, explained everything clearly, roof looks great

the work is great but consistent communication needs to be improved

Staff very polite

Lack of attention to details

I have had two projects down with epic. Two different experiences. This project was handled extremely poorly.

Very poor communications with our PM Colin Milne, never responds to emails or our calls, asked from the quotation stage to be provided with a WCB clearance letter and a certificate of insurance, we were told our PM would provide us these documents after we signed the agreement and before the work commenced. Requested it again twice in writing to our PM and he ignored us twice again. A serious work place accident occurred on our project, was a traumatizing experience. We are thankful the injured members of your crew recovered from what could very well have been a multiple fatality incident, including the risks to the occupants and neighbors of this site.

Epic always does an amazing job.

Everything was timely, starting with the request for a quote. Communication throughout the process was very good.

We have had Epic install shingles on our house through Rona in 2015. The job was so impressive that our neighbour across the street hired Epic to re shingle their

The way they all worked as a team, helping each other and communicating.

Work done in a timely manner

It was a good experience.

None

This is the second time Epic Roofing&Exteriors has repaired hail damage on my home. I have found them to be very reliable and their work is great quality.

Very clean work once they started

Although the project manager provided resolution to most of the concerns brought forward, everything that happened was avoidable and unfortunately left an overall impression that we could not rate 5 stars or be inclined to highly recommend services to friends or family. I am rating 4 stars mostly because of the project management team and the ease in which Epic replaced what could be, sent the inspector out as requested and the timeline which was clearly communicated and adhered too.

For perspective: shingle drop off on roof was unnecessarily rough causing a lamp shade from our ceiling fan to fall and shatter to the ground (replaced), the roofing team broke an outdoor speaker on the deck (replaced), left scratches, dents and colored marks on our white aluminum deck railing (which did not affect the structure of our railings but is not fixable from an aesthetic perspective), did not use sharp blades leaving shingles with uneven and rough edges creating a less than straight and aligned installation (from the area we can see, this was replaced), and emptied their leftover 2L Coca Cola in to our snow banks in the front yard at the end of their day.

Overall very happy with being provided different selections/options information for proper decision making

Epic Roofing did a great job replacing my roof on my house. They are very professional, and they did a great job.