Since 1986, we have worked very hard at continuously improving the loss-limiting restoration services that we provide. From our experienced staff and professional customer service, to the state-of-the-art products used in our emergency response, our sights are set on excellence in every aspect of our business. In all we do, meeting today’s standard in restoration service is just a starting point.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Water damage restoration (23)
Fire damage restoration (2)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Disaster Recovery Services, Ltd. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Disaster Recovery Services, Ltd. in Warren, OH; Canfield, OH; Youngstown, OH; Akron, OH; Tallmadge, OH; Austintown, OH; Bristolville, OH; Stow, OH; Jefferson, OH; Mc Donald, OH; and 19 other cities in Ohio, Arizona and Florida.
In this report, Disaster Recovery Services, Ltd. has published a summary of the customer feedback they've received since they joined GuildQuality in April 2015. In that time, 13 out of 52 customers (25%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2016.
Disaster Recovery Services, Ltd. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Disaster Recovery Services, Ltd. customer, and if Disaster Recovery Services, Ltd. completed work for you after April of 2015 but you haven't yet received a survey, please let us know.
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