THE FOLLOWING EXPLAINS MY RATING:

ROOF REPLACED JUNE 30TH 2025

ASHCO'S RESPONCE TO ISSUSES:

1. ASHCO SETS A DATE AND TIME TO ADDRESS INSTALLATION ISSUES. WILL SEND
ROOFING AND GUTTER CREWS TO DO REPAIRS. NO SHOW AND NO CALL.

2. ASHCO SETS DATE AND TIME FOR ROOFING AND GUTTER CREWS TO COME OUT AND DO REPAIRS. GUTTER CREW SHOWS UP BUT ROOFING CREW WAS A NO SHOW. BECAUSE ROOF WORK COULD NOT BE DONE THE GUTTER CREW LEFT.
ALSO GUTTER CREW WAS TOLD THAT GUTTER GUARDS WERE ONLY NEEDED ON
FRONT PORCH.

3. ASHCO SET DATE AND TIME FOR ROOF CREW TO COME OUT AND ADDRESS ROOF WORK SO GUTTER CREW COULD BE RESCHEDULED. CHRIS FROM QC CAME OUT. NO ROOF CREW SHOWED. CHRIS TRIED TO BEND THE DRIP EDGE BACK INTO SHAPE THEN LEFT. THINGS LOOKED WORSE AFTER HE FINISHED.

4. ASHCO SET DATE AND TIME TO COME OUT AND ADDRESS UNACCEPTABLE DRIP EDGE CONDITION. CHRIS FROM QC CAME OUT ALONG WITH ANOTHER I ASSUME ROOF CREW INDIVIDUAL. THEY REMOVED THE DRIP EDGE AND LEFT. THE NEXT RAIN FALL THERE WAS WATER POURING DOWN BETWEEN THE BACK OF THE GUTTER AND THE FASCIA IN SEVERAL AREAS. THEY HAD LEFT SHINGLES ON THE BACK SIDE OF THE GUTTER.

5. ASHCO SET DATE AND TIME 9/16/25 FOR GUTTER INTALL. CREW CAME OUT AND INSTALLED THE NEW GUTTER AND GUTTER GAURDS. GABE FROM SCHEDULING SAID HE WOULD BE ON SITE. NO SHOW NO CALL.

6. NO FOLLOWUP ON HOW THE WORK WENT TO RESOLVE ISSUES. NO
FINAL INSPECTION DONE, NO CONTACT FOR FINAL PAY OUT AS OF 10/8/25.



APPROXAMATE REPAIR HOURS TO DO ALL REPAIRS. 4 HOURS

APPROXAMATE TIME TO COMPLETE REPAIRS: 11 WEEKS.

FINAL PAY OUT DONE ON 10/13/25 AFTER CONTACTING ASHSO TO SEND REP TO COLLECT PAYMENT.

Great customer service.

Yes, we would be likely to recommend Ashco to friends.

For the priority segments of our hail damage claim, the roof and garage doors, Ashco was diligent in working with our insurance adjuster to get the claim approved timely and for an acceptable $amount.

For the air conditioner, we understood that there would be a timing gap due to 3rd party contractors that needed to be involved. It did take significant follow up on our part to get the claim approved for an acceptable $amount.

For the lowest priority item, our deck, we never have heard back regarding a deck wash and stain, and because of the low priority we have not pursued this item.

Overall, Ashco provided a level of service that definitely met our expectations given the massive number of claims as a result of the May 19, 2022 hail storm.

I would recommend but not without telling them my entire story.

I would have gave five stars. I only gave one star because the first time they came out the crew left everything so bad that many areas had to be redone. I can say one thing Owens Corning products are the Best, I just got in a bad crew that day.

They were wonderful workers. The job was done on time and it was great. I was really pleased.

The shingles seem to be high quality, but time will tell. The shingles look amazing on my roof. We are very pleased overall with shingles and install.

Jake from Ashco was AMAZING!! We had some bumps along the way with our insurance company but Jake was able to navigate them and kept us up to date on what we can do to help with the process!!!!

Everything is good. Still waiting for my referral money.

The Ashco team was professional and great to work with! They were quick to respond to any issues that arose, and handled them in a professional and courteous way.

I was satisfied with the work.

Exceptional detailed service. I appreciate the communication and skills with me and the insurance company.

I was very pleased with the work that they did. They were efficient. They got in here and did their thing. It was exactly what we needed.

Great to work with, Clear about direction and timeline

Ashco Exteriors did a great job, and I would highly recommend them to anyone.