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American Restoration-NC

19 ratings
930 Wendover Heights Drive, Shelby, NC 28150(704) 482-7586
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About this company

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American Restoration-NC

Since 1971, American Restoration has served western North Carolina and upstate South Carolina as the region’s disaster specialists in fire, water, storm and environmental damage cleanup. It is our first priority, in your time of need, to guide you through the restoration process. Our next priority is to return your life or business operations back to normal. More

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

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American Restoration-NC

Review by

Personally I would not recommend this company unless you have no other options available.
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    • American Restoration-NC

    Review by

    They did a phenomenal job.
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    • American Restoration-NC

    Review by

    We found that our experience was that they had a very slow response to restoration and I had a very difficult time getting the project manager to call me back and let me know what was going on when there were delays. The water mitigation was not a negative experience and they got that done relatively...
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    • American Restoration-NC

    Review by

    The gentleman explained the process required to complete the repair. He left me a telephone number if I had any questions regarding the repair after he had left my home.
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    • American Restoration-NC

    Review by

    The initial contractor meeting was great and informative. The shampoo was the best part of the services completed. However, I was not impressed with the missed appointments w/ the painters. And the fact that you can still see the stains from the water damage from the one coat of paint applied, does not...
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    • American Restoration-NC

    Review by

    I thought they were doing a good job in the beginning, but they didn't end up doing what they said they would. A guy came out and told me they would come back out to complete things, but they haven't came back. I was very disappointed.
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    • American Restoration-NC

    Review by

    American Restoration employees and staff were courteous and helpful every step of the process. Our house flooded which was very traumatic and they did everything possible to make the process go smooth.
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    • Comment on "Area For Improvement"

    Gaffney, SC on Jul 11, 2016
    None, the quality of work and professionalism of American Restoration was outstanding. The employees were extremely responsive, helpful and committed to a job well done. We were extremely satisfied with the restoration outcome.
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    Comment on "Area Of Satisfaction"

    Gaffney, SC on Jul 11, 2016
    Quality of work was exemplary, visible commitment to a high standard (they corrected any work to ensure it was done properly) and the communication from the project manager to our family was stellar.
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    Affiliations

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    • GuildQuality

    More about American Restoration-NC

    As a GuildQuality Guildmember, American Restoration-NC relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of American Restoration-NC in Hickory, NC; Shelby, NC; Gastonia, NC; Charlotte, NC; Gaffney, SC; Rutherfordton, NC; Lincolnton, NC; Cherryville, NC; Blacksburg, SC; Mount Holly, NC; and 16 other cities in North Carolina and South Carolina.

    In this report, American Restoration-NC has published a summary of the customer feedback they've received since they joined GuildQuality in April 2015. In that time, 23 out of 64 customers (36%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2019.

    American Restoration-NC surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a American Restoration-NC customer, and if American Restoration-NC completed work for you after April of 2015 but you haven't yet received a survey, please let us know.

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