I really loved our construction man Alan. He was fair, quick, great at communication, and very helpful with our choices. I was less impressed with whoever it was who was in charge of the job at ARS. (The estimator?) He came by mid-December and said it might take until after Christmas to have the estimate go through our insurance. That's understandable, but when I called after New Years because they hadn't contacted me yet (even though I had tried calling the week before and left messages . . . they never called back and even though the secretary said she was passing on the messages) they said it looked like insurance still hadn't gone through, even though I told them that I had gotten an email that it had from my insurance and that they were sending a check to me for the job. ARS seemed confused and said they'd call back in a day or two. They never did. A week later I called insurance myself when the check actually arrived and they said it should be good to go. So I called ARS and they again said that it looked like things weren't done on insurance's end. I don't know if someone messed up somewhere or if this guy didn't know what he was talking about, but when I told him I had already cashed the insurance check then they finally put me on the schedule . . . over a month after they first met with us, and more than two weeks after insurance had cleared things on their end. When things were mostly done, the estimator came to check things out and noticed that we were missing a plug cover and some things that catch the top of our closet, and said he would come and get those taken care of. This never happened and I haven't heard from anyone since.Alan, who actually did drywall, painting, and carpet, was fantastic. Alan did great work, though there are a few paint cracking issues along the baseboard that I'm hoping to contact ARS and get repaired. I think he gave us a huge discount in labor in putting in our carpet and new padding, too.In summary, the poor stars are because of ARS itself--because of the failure to communicate, return my calls, and actually do what they said they would do with insurance I would give them zero stars. I actually even contacted my insurance and was *this* close to jumping ship to another estimator and repair place because of the communication issues and the seeming lack of competence. Alan would have gotten 4/5 stars, and would only be docked that one star because of the paint cracking along the baseboard.

ARS was very professional, and except for one scheduling problem - totally caused by their mill provider for some customized baseboards - the project was done very professionally, timely and competently. ARS carpenters and workers themselves were all very skilled and knowledgeable and get 100% marks for the work they did on this large job. Roger Dutson, home owner.

ARS Flood and Fire Cleanup provided superb service.

If you don’t care about work taking 90 days or being reimbursed for all the work you do then use ARS. The project manager and I agreed on how much I was owed per line item. This was after the deductible of course. But when it came to receiving the money I was owed, there was some sort of failure in communication between the product manager and general manager of ARS. The general manager took from the insurance company everything he wanted and reimbursed the balance.

Very courteous and professional.