The quality of the remodeler will determine the quality of the finished work. BACK Construction has received the honor of Certified Graduate Remodeler (CRG) designation. The CGR designation means that we meet or exceed the industry experience and business practice, have a proven track record of project management, and is pledged to uphold CRG's Code of Ethics. We have been successfully meeting client's expectations for 35 consecutive years!!!! We do so, not only because of our in house expertise, but also we have the complete array of services that you will need to have a great experience in working with us. Specifically, we are your Number 1 choice in Whole House Remodels, Room Additions, Kitchen and Bath Remodeling, New Roofing and Roof repairs, Replacement Windows and Doors, and Handyman work that you need completed. Please take a look at our Photo Gallery to see some great "Before" and "After" pictures of our craftsmanship. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Kitchen remodel (31)
HVAC service job (30)
Bathroom remodel (29)
Windows & doors (3)
Roof repair (2)
Whole house remodel (2)
Design build remodel (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, BACK Construction, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of BACK Construction, Inc. in Lexington, KY; Nicholasville, KY; Versailles, KY; Georgetown, KY; Paris, KY; Richmond, KY; Winchester, KY; Lawrenceburg, KY; Midway, KY; Lexignton, KY; and 24 other cities in Kentucky, Kansas and Illinois.
In this report, BACK Construction, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in March 2005. In that time, 798 out of 1,141 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2017.
BACK Construction, Inc. surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a BACK Construction, Inc. customer, if your project doesn't match the above exceptions, and if BACK Construction, Inc. completed work for you after March of 2005 but you haven't yet received a survey, please let us know.
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