Since 2002, Universal Windows Direct has offered Cleveland, Ohio homeowners the highest quality home improvement products at the best prices on the market. In 2011 owners William Barr and Michael Strmac expanded into the Charlotte area in order to provide the same levels of service and quality products to North and South Carolina residents that they have been offering to Northeast Ohio for the past 13 years. Since opening the Charlotte location, Universal Windows Direct has helped thousands of local homeowners save money on their energy bills and make their homes more beautiful in the process!
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Gutter installation (13)
Window & door replacement (13)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Universal Windows Direct of Charlotte relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Universal Windows Direct of Charlotte in Charlotte, NC; Concord, NC; Gastonia, NC; Matthews, NC; Rock Hill, SC; Monroe, NC; Kannapolis, NC; Salisbury, NC; Fort Mill, SC; Mooresville, NC; and 138 other cities in North Carolina and South Carolina.
In this report, Universal Windows Direct of Charlotte has published a summary of the customer feedback they've received since they joined GuildQuality in July 2015. In that time, 481 out of 1,703 customers (28%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2019.
Universal Windows Direct of Charlotte surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Universal Windows Direct of Charlotte customer, and if Universal Windows Direct of Charlotte completed work for you after July of 2015 but you haven't yet received a survey, please let us know.
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