TruGuard is a full service construction company dedicated to providing you with the highest level of customer service and performance. We specialize in roofing, windows, siding and gutters. We continue to set the standard as North and South Carolina's premier construction company by offering unsurpassed customer service.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Windows & doors (130)
James Hardie (90)
Exterior painting (66)
Interior painting (10)
Rot damage repair (3)
Commercial roof (1)
Entry doors (1)
Owens Corning (1)
Replacement roof (1)
Roof repair (1)
Seamless gutters (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, TruGuard relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of TruGuard in Charlotte, NC; Matthews, NC; Indian Trail, NC; Fort Mill, SC; Waxhaw, NC; Belmont, NC; Monroe, NC; Cornelius, NC; Mint Hill, NC; Huntersville, NC; and 19 other cities in North Carolina and South Carolina.
In this report, TruGuard has published a summary of the customer feedback they've received since they joined GuildQuality in October 2014. In that time, 136 out of 223 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2018.
If you are a TruGuard customer, and if TruGuard completed work for you after October of 2014 but you haven't yet received a survey, please let us know.
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