Russell Roofing and Exteriors is based on the core values of honesty, integrity and respect. These apply in our dealings with our customers, suppliers, our community and with each other within our company. It is our mission to be the roofing, exterior, commercial, and home improvement contractor of choice by delivering a superior customer experience and the highest quality of workmanship in everything we do. We continually strive to improve and expand our individual skills and talents in order to be able to provide better solutions and value to our customers. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Roof repair (170)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Russell Roofing relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Russell Roofing in Philadelphia, PA; Glenside, PA; Ambler, PA; Wyndmoor, PA; Princeton, NJ; Blue Bell, PA; West Chester, PA; Wyncote, PA; Lansdale, PA; Bryn Mawr, PA; and 40 other cities in Pennsylvania, New Jersey and New York.
In this report, Russell Roofing has published a summary of the customer feedback they've received since they joined GuildQuality in February 2018. In that time, 61 out of 165 customers (37%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2018.
Russell Roofing surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Russell Roofing customer, and if Russell Roofing completed work for you after February of 2018 but you haven't yet received a survey, please let us know.
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