PuroClean is a fire and water damage restoration company, as well as a mold and mildew removal company. We also offer biohazard cleanup services. Serving residential and commercial property owners in the United States and Canada.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Water damage & mold remediation (227)
Fire damage restoration (91)
Storm damage restoration (76)
Tree damage restoration (76)
Historic restoration (75)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Puroclean ERS relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Puroclean ERS in Baltimore, MD; Washington, DC; Silver Spring, MD; Clinton, MD; Bowie, MD; Waldorf, MD; Uppr Marlboro, MD; Germantown, MD; Ft Washington, MD; Dover, DE; and 160 other cities in Maryland, Delaware, Pennsylvania, California, New York, and 6 other states.
In this report, Puroclean ERS has published a summary of the customer feedback they've received since they joined GuildQuality in October 2017. In that time, 112 out of 526 customers (21%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2021.
Puroclean ERS surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Puroclean ERS customer, if your project doesn't match the above exceptions, and if Puroclean ERS completed work for you after October of 2017 but you haven't yet received a survey, please let us know.
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