Professional Building Services of Salem, NH is a family run business who’s ancestry in construction goes back generations specializing in exterior remodeling. Not only are we winners of the Guild Quality GuildMaster Award, National Outstanding Customer Service Award Winners and winners of the National Professional Remodeler Design.Our team are highest credentialed James Hardie ELITE Preferred Contractors, highest Trex Elite Council member and PLATINUM deck builders, Andersen door and window certified. We are proud winners of the GuildQuality National Outstanding Customer Service Award, the National Professional Remodeler Design Award and also an award winning BBB A+ rated company. We often write for the industry and are published regularly in the national venue.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Replacement roof (159)
Basement remodel (140)
Kitchen remodel (108)
James Hardie (46)
Windows & doors (41)
New home (30)
Owens Corning (23)
Exterior remodel (15)
Fiber Cement Siding (12)
Entry doors (10)
Roof repair (5)
Bathroom remodel (4)
Design build remodel (3)
Design services (3)
Replacement windows (3)
Whole house remodel (2)
Electrical service job (1)
Exterior painting (1)
Exterior upgrades (1)
Garage door (1)
Interior upfit (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Professional Building Services relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Professional Building Services in Andover, MA; Salem, NH; North Andover, MA; Hampstead, NH; Methuen, MA; Lynnfield, MA; Groveland, MA; Haverhill, MA; Derry, NH; Westford, MA; and 90 other cities in New Hampshire, Massachusetts and Maine.
In this report, Professional Building Services has published a summary of the customer feedback they've received since they joined GuildQuality in January 2013. In that time, 214 out of 304 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2019.
Professional Building Services surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Professional Building Services customer, and if Professional Building Services completed work for you after January of 2013 but you haven't yet received a survey, please let us know.
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