Pinnacle Roofing provides Northwest Arkansas and surrounding areas' residential, commercial, and multi-family with quality roof repairs, restoration and replacement. Pinnacle Roofing believes a customer should ask themselves these three questions when selecting a service provider: 1) Can I trust them? 2) Are they committed (to doing the very best job)? 3) Do they care about me (being treated fairly with true respect)? Pinnacle Roofing has become one of Northwest Arkansas' most respected roofing contractors by living these three principles: Trust, Commitment, Caring. Our professionals oversee each and every job from start to finish including a post-installation review of the job. We believe that referrals are key indicators of satisfied customers and we strive to earn a referral from each and every customer.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Replacement roof (116)
Roof repair (108)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Pinnacle Roofing relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Pinnacle Roofing in Rogers, AR; Bentonville, AR; Fayetteville, AR; Springdale, AR; Bella Vista, AR; Centerton, AR; Pea Ridge, AR; Frisco, TX; Garfield, AR; Elkins, AR; and 11 other cities in Texas and Arkansas.
In this report, Pinnacle Roofing has published a summary of the customer feedback they've received since they joined GuildQuality in June 2016. In that time, 55 out of 127 customers (43%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2017.
Pinnacle Roofing surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Pinnacle Roofing customer, and if Pinnacle Roofing completed work for you after June of 2016 but you haven't yet received a survey, please let us know.
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