GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Design build remodel (34)
Bathroom remodel (26)
Kitchen remodel (18)
Whole house remodel (14)
Electrical service job (12)
Interior painting (11)
Basement remodel (5)
Master bathroom (3)
Plumbing service job (3)
Commercial construction (2)
Design services (2)
Master bedroom (2)
Custom home (1)
Interior renovation (1)
Outdoor living area (1)
Screen porch (1)
Water damage restoration (1)
Windows & doors (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, New Concept 180 relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of New Concept 180 in Chicago, IL; Winnetka, IL; Highland Park, IL; Northbrook, IL; Lake Forest, IL; River Forest, IL; Glenview, IL; West Dundee, IL; Bannockburn, IL; Park Ridge, IL; and 9 other cities in Illinois.
In this report, New Concept 180 has published a summary of the customer feedback they've received since they joined GuildQuality in October 2010. In that time, 43 out of 60 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2017.
New Concept 180 surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a New Concept 180 customer, and if New Concept 180 completed work for you after October of 2010 but you haven't yet received a survey, please let us know.
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