Because we are a general contractor as well as an emergency recovery specialist, we can coordinate the entire project from board-up to rebuilding. We cover every detail: moving and restoration of your contents, carpentry, painting, masonry, electrical, plumbing and HVAC. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Water damage & mold remediation (131)
Fire damage restoration (85)
Storm damage restoration (80)
Tree damage restoration (65)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, National Fire & Water Repair relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of National Fire & Water Repair in Youngstown, OH; Warren, OH; Canfield, OH; Poland, OH; Boardman, OH; Cortland, OH; Austintown, OH; New Castle, PA; Columbiana, OH; Hubbard, OH; and 97 other cities in Ohio, Pennsylvania, Idaho, West Virginia, Florida, and 1 other state.
In this report, National Fire & Water Repair has published a summary of the customer feedback they've received since they joined GuildQuality in September 2018. In that time, 111 out of 335 customers (33%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2020.
If you are a National Fire & Water Repair customer, and if National Fire & Water Repair completed work for you after September of 2018 but you haven't yet received a survey, please let us know.
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