The three owners of My House Renovation met while working for a local Bathroom and Kitchen remodeling company. One was a Sales Representative and the others were Sales Managers. They all had excellent training and management skills as well as the ability to “get things done”. They all recognized the inherent shortcomings in the company for which they worked and in the industry at large. They recognized that customers were people just like them and needed to be treated with respect and humility and not viewed as a “dollar sign” as so many other companies are conditioned to do. With this mindset, they set off to open their own company. They recognized that any home renovation project can be extremely involved, complex and time-consuming. Most other home remodeling companies send inexperienced salesman and installers into customers’ homes which causes problems. The founders knew there had to be a way to turn renovation from a time-consuming and mind-boggling project into an enjoyable and easy experience With this kind of thinking formulated their vision, and with this new way of thinking My House Renovation was created.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Replacement roof (57)
Owens Corning (54)
Roof repair (24)
Kitchen remodel (3)
Exterior painting (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, My House Renovation relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of My House Renovation in Sacramento, CA; Elk Grove, CA; N Highlands, CA; Antelope, CA; Woodland, CA; Citrus Hts, CA; Fairfield, CA; Rancho Cordova, CA; Galt, CA; North Highlands, CA; and 29 other cities in California.
In this report, My House Renovation has published a summary of the customer feedback they've received since they joined GuildQuality in August 2017. In that time, 69 out of 154 customers (45%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2019.
If you are a My House Renovation customer, and if My House Renovation completed work for you after August of 2017 but you haven't yet received a survey, please let us know.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.